Use your Charger Card on your phone to: Access buildings on campus Pay at food service loctions across campus Check out books and more at the Salmon Library Check in at the Fitness Center and more! Now available in Apple Wallet, Google Wallet, and Samsung Wallet! Getting Started Minimal set up is required to use your Charger Card Mobile ID. Most users can begin using their Charger Card Mobile ID on their phone in minutes by downloading the app. An approved photo is required and all Students, Faculty, and Staff with a Charger ID are encouraged to utilize their Charger Card Mobile ID. The Charger Card Mobile ID is available to all enrolled students and current employees. Download the App Download the Transact eAccounts Mobile App Select The University of Alabama in Huntsville and login with your Charger ID Click “Add to Wallet” Photo Submission/Preparation Once you have received your Charger ID Credentials, please submit your photo to be displayed on your Charger Card Mobile ID: Please review our photo requirements: Upload a photo for your Charger Card Mobile ID. Photos will generally be approved within one business day. If you haven’t done so already, set up your Charger ID credentials and multi-factor authentication login. Using Your Mobile ID On and Around Campus Where can I use my Charger Card Mobile ID? (last updated 8/30/23) Door Access (on-campus housing and academic spaces) Laundry Salmon Library All campus dining locations including the C-Store, and on-campus food trucks Bookstore Fitness Center On-campus student events Student Success Center PHIL Machines WEPA Print Stations Select Vending machines (located in Residence Halls and the Charger Union) Do I still need my physical Charger Card? We recommend you retain your physical Charger Card in a secure location as a backup should you lose a device. Can I still use my physical Charger Card once I have created my Mobile ID? Yes, your physical Charger Card will continue to function after you have added your Charger Card Mobile ID to your device. Remember, the Mobile ID is a privilege and benefit of being part of the UAH community. Anyone found to be misusing their physical card or Mobile ID will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct. Paying with Your Charger Card Mobile ID Why are my account balance(s) not displaying? Account balances are currently only displayed on Apple & Samsung Galaxy devices If your account balances are $0, they will not display until funds are added. If you have available funds that are not displaying, please contact the Charger Card Office at 256.824.2720 or email chargercard@uah.edu Why do I have a negative balance on my Charger Card Mobile ID Accounts? A negative balance can occur if you make a transaction when a retail device is offline. When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction. I used my credit card at a participating retail location when I meant to use my Charger Card Mobile ID. What can I do to correct my payment source? Return to the location of the sale and ask the store to issue a credit card refund, then process the transaction against your Charger Card. I already have the Transact eAccounts mobile app installed. Do I need to update? Yes, you will need to install the updated version of the Transact eAccounts mobile app. How do I update the Transact eAccounts mobile app? On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates. My balance is different on my device than in Transact eAccounts? Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information. Troubleshooting I am not having success adding my Charger Card Mobile ID to my device. Who can help me? Contact the Charger Card Office at: Charger Union Room 131 301 Sparkman Drive Huntsville, AL 35899 256.824.2720 chargercard@uah.edu Office Hours: 8:15 AM - 5:00 PM Monday - Friday How do I update information on my Charger Card Mobile ID? Students should complete a Name Change Form at the Registrar’s Office. Faculty and staff should present supporting documentation to Human Resources (hr@uah.edu) to request updates. Once changes are completed, the updates will sync to the Charger Card Mobile ID on your phone within 48 hours. How do I change or recover my school login password? View change / recover password instructions. How do I activate and install DUO? View activate & install DUO instructions. I am graduating or leaving the University. What happens to my Mobile ID? As with your physical Charger Card, your Mobile ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at UAH, your credential will stay active and update accordingly. Securing Your Account What should I do if I lose my card or device, or if I believe there has been fraudulent use of my credential? During regular business hours, contact the Student ID Card Office at 256.824.2720 to notify us to deactivate the Charger Card Mobile ID. Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active. If applicable, identify the fraudulent activity: For purchases using FLEX, Dining Dollars, or Charger Bucks, contact the Charger Card Office (Email: chargercard@uah.edu) and report the suspected fraud. If door access was involved, e-mail: cardkey@uah.edu. In the Transact eAccounts app: Click the settings gear in the upper right corner. Select the Card Management option. Choose the credential you want to deactivate and toggle it off. You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active. In the Transact eAccounts web version: Select Card Services Select Deactivate Card Select the credential to deactivate and click on “Deactivate Card” You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active. Additional instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472 Additional instructions for Lost/Found Samsung devices and SmartThings Find are located at https://smartthingsfind.samsung.com/ How do I reactivate my credential if I find my lost device? To reactivate a found device that was suspended, perform the following steps: In the Transact eAccounts App: Click the settings gear in the upper right corner. Select the Card Management option. Choose the credential you want to reactivate and toggle it on. You will receive a confirmation email. Only the selected card will be reactivated. In the Transact eAccounts Web Version: Select Card Services Select Activate Card Select the credential to reactivate You will receive a confirmation email. Only the selected card will be reactivated. To access the full User Guide & FAQs for each of the available digital wallets, please use the links below: Apple Wallet Google Wallet Samsung Wallet Charger Card Office Charger Union 131 301 Sparkman Drive Huntsville, AL 35899 256.824.2720 chargercard@uah.edu Office Hours: 8:15 AM - 5:00 PM Monday - Friday