Our mission is to provide computer and network support to the UAH community.

If you have a computer related problem or question or need assistance with any of the services provided by The Office of Information Technology, please contact the OIT Help Desk. Help desk employees are available in the library at the times listed below. We also offer 24/7 phone support.

Phone: 256-824-3333 | Email: helpdesk@uah.edu | Client Portal

OIT Help Desk Hours of Operation

Monday 9:00 AM to 6:00 PM
Tuesday 9:00 AM to 6:00 PM
Wednesday 9:00 AM to 6:00 PM
Thursday 9:00 AM to 5:00 PM
Friday 9:00 AM to 5:00 PM


The OIT Help Desk and offices are located inside the M. Louis Salmon Library on Holmes Avenue. After entering the library through the main entrance, walk through the lobby and past the Information Arcade. The OIT Help Desk shares the long counter in the space between the ramps leading up to the Common Area/Coffee Shop with the Reference Department.

View a map of the UAH campus.

Reporting a Problem

Faculty and staff experiencing problems with their UAH-owned computer or online resources run by their college or department are encouraged to report the problem to the technical support staff of their college or department before contacting the OIT Help Desk.

To report a problem, contact the OIT Help Desk. Please be prepared to share the following information:

  1. Your Full Name
  2. Charger ID
  3. Contact Information
  4. General Description of the Problem

If you have feedback about the service you received, please call 256-886-8113 to share your concerns with us. Alternately, you can submit your feedback via this form.