Our mission is to provide computer and network support to the UAH community.

If you have a computer-related problem or question or need assistance with any of the services provided by the Office of Information Technology, please contact the OIT Help Desk. Help desk employees are available to assist at the times listed below. We also offer 24/7 phone support.

Phone: 256-824-3333 | Email: helpdesk@uah.edu | Client Portal

OIT Help Desk Hours of Operation

Monday 8:00 AM to 5:00 PM
Tuesday 8:00 AM to 5:00 PM
Wednesday 8:00 AM to 5:00 PM
Thursday 8:00 AM to 5:00 PM
Friday 8:00 AM to 5:00 PM
Saturday 8:00 AM to 5:00 PM
Sunday 8:00 AM to 5:00 PM

 

Please Note

Urgent issues should always be reported via phone; please call us at 256-824-3333. Phone support is available 24/7/365. Email to helpdesk@uah.edu and support tickets are attended during OIT Help Desk Hours of Operation.

During Spring Break 2020, urgent email messages and tickets will be attended intermittently during OIT Help Desk Hours of Operation.

Reporting a Problem

Faculty and staff experiencing problems with their UAH-owned computer or online resources run by their college or department are encouraged to report the problem to the technical support staff of their college or department before contacting the OIT Help Desk.

To report a problem, contact the OIT Help Desk. Please be prepared to share the following information:

  1. Your Full Name
  2. Charger ID
  3. Contact Information
  4. General Description of the Problem

If you have feedback about the service you received, please call 256-886-8113 to share your concerns with us. Alternately, you can submit your feedback via this form.