Once an account becomes past due, the University will begin active collection proceedings according to its Collection Action Plan. Students are contacted via letter and/or phone requesting they contact the Bursar's Office to arrange payment for their accounts. It is a student's responsibility to provide the University with a correct address, email and phone number, thus claims of not receiving notification are invalid excuses for an unpaid account balance, including collection costs, especially if a payment contract is involved. After the Bursar's Office has exhausted its attempts to collect a debt, the University sends a final notification. If the student continues to be unresponsive, the account is referred to a collection agency without further notice. If a student has signed a contract or promissory note (i.e., housing lease, deferred payment agreement, or miscellaneous loan) any and all costs incurred in collecting, or attempting to collect the debt will be charged to the student and he/she will be responsible for reimbursing the University as agreed. These costs can include, but are not limited to, collection costs charged by a collection agency, skip tracing fees, fees incurred in obtaining legal documents, reasonable attorney's fees, and fees charged to send notices via registered mail. Once an account has been transferred to a collection agency, students should contact the collection agency directly to arrange payment. The University is more than willing to accept payment arrangements to facilitate an acceptable pay-off of student accounts. If your account is past due please contact us immediately to arrange payment for your account.