Aug 29, 2022 | Rachel Payne In April of this year, the Facilities and Operations employees attended a Town Hall to discuss departmental accomplishments with the Assistant Vice President, Greg Smith, and to hear from UAH Interim President, Dr. Chuck Karr. This event also included training on excellence and customer service. Smith continued the meeting by highlighting some major achievements accomplished by our department in 2021. The dedicated employees in the Custodial/Building Services unit continuously provided quality cleaning and specialized disinfecting measures during the ongoing COVID pandemic. The Grounds and Landscape Management unit has significantly improved the University’s first impression by implementing a new operations plan which includes a healthy mix of staff and contractor resources and a year-round turf, shrub, and tree maintenance program. The Facilities Maintenance unit made impactful improvements in the past year by completing street and parking lot lighting projects and life safety improvements. The HVAC and plumbing shops consistently kept campus equipment operating reliably, adding to the comfort of everyone on campus. The general trades unit also quickly responded and constructed a COVID Clinic at Executive Plaza. The Customer Service & Procurement unit successfully implemented a new maintenance management software system, replacing the antiquated and failing system, which has allowed F&O to better manage maintenance workloads and support customer requests. They also streamlined our bid process and vastly improved our ability to pay vendors promptly with the appropriate use of P-cards and purchase orders.