UAH uses Duo as the solution for multi-factor authentication (MFA) on Single Sign-On (SSO) systems, including myUAH, Banner, Canvas, and more. MFA significantly increases the security of UAH systems, ensuring that student, faculty, and staff information remains protected.

On May 18, Duo will be receiving a redesign. Beginning May 18, UAH will be making the switch to the newer Universal Prompt.

This redesign provides a simplified Duo experience over the traditional prompt. Please note that this change will not affect the core functionality of Duo. You will still be able to use Duo Push, text passcodes, and phone call authentication with the Universal Prompt just as you did with the traditional prompt.

Read more about Duo Universal Prompt here.

For technical assistance, please contact the UAH OIT Help Desk via one of the below methods:

  1. Click here to chat with OIT.
  2. Email and provide a detailed description of the problem or question. We respond to email during business hours.
  3. Call 256-824-3333 to speak with OIT. We offer 24/7/365 remote support.

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