Appointment Policies

To schedule an appointment, use the TracCloud portal, call 256-824-2478, or come to the Student Success Center located on the first floor of the Salmon Library.

Appointment Scheduling Rules

  • Appointments are 50 minutes in length. Please arrive for your session on time.

  • Up to 3 classmates can attend the appointment with you for the same course.

  • Students are limited to a maximum of 3 appointments per course for Content Tutoring and 3 appointments for Academic Coaching per week.

    • You can only book one appointment for the same course/coaching reason in the same day.

  • If you cannot attend your appointment, notify us by visiting the TracCloud portal and clicking the “X” by your appointment time, calling 256-824-2478, or emailing

    • Students are required to cancel appointments with at least 12 hours notice.
      • To cancel within 12 hours, you must call or email the SSC
      • If you cancel within 12 hours, it will be tracked as a "Missed"
      • Students who do not notify the SSC and do not attend the appointment will be tracked as "Missed"
      • Extenuating circumstances will be taken into consideration and students will not be penalized for unsuccessful cancellation attempts due to internal errors.
  • If you have 2 missed appointments, you will no longer be allowed to make appointments until you complete the Reactivation Form. The form will automatically be sent to your UAH email. 

  • If you miss excessively, you will no longer be allowed to make appointments until you meet with the SSC Director.

These policies are in place to ensure that students are using campus resources appropriately
and to make appointments available to other students.

Scheduling an appointment

  • Log in to TracCloud using your Charger ID username and password
  • Click on "Schedule an Appointment"
  • Click on the drop-down menu “Choose a Subject”

    • Choose your course or Writing for Content Tutoring
    • Choose “Academic Coaching Tutoring” for an Academic Coaching session
  • Click on the drop-down menu “Choose a service/reason…"

    • Choose “Tutoring” for a content tutoring session
    • Choose “Academic Coaching” for an Academic Coaching session
      • In the pop-up window, choose the coaching reason and click "OK"
  • Click Search

  • Choose the appointment time and location that works for you

    • Online is the default location
    • In-Person appointment, deselect the checkbox next to "Is Online"
  • Add notes for your tutor or academic coach

  • Click "Save"

Cancelling an appointment

In order for other students to have the opportunity to fill the appointment slot, we expect you to cancel an appointment as soon as you know you will not be able to attend. Cancel an appointment by calling, emailing, visiting the SSC, or by going online and following the instructions below.

  • Log in to TracCloud using your UAH username and password (same as Canvas)
  • Your appointment will be listed on the screen. Click on the "X" to cancel your appointment
  • The Appointment Cancellation screen will appear. Choose "Confirm Cancellation"

*The Tutoring Programs require students to cancel with at least 12 hours notice.*     

What to bring to a session

Bring any materials that will help you and your tutor or coach, such as your textbook, syllabus, notes, handouts, and current assignments.

Preparing for a session

Make a list of questions you have about the material or need clarification on after reading your textbook and reviewing your class notes. Highlight areas you want to review with your tutor.

If you are working on a writing assignment, bring all of your materials to work on with your tutor, such as the assignment, pre-writing notes, outlines, rough draft, etc.

You can leave a note for your tutor or coach explaining what you would like to work on when scheduling an appointment.

During the session

Let your tutor know what your goal is for the session by determining what concepts you would like to cover. Also consider what material you would like to review and practice.

Ask for tips on how to study for the class and actively take part in the session. Once you have worked through material with the tutor, do a practice problem on your own and explain your understanding to the tutor.

Your tutor can help clarify parts of the lecture or text, assist in solving problems, and work with you to find the answers. Your tutor cannot help with take-home exams or other graded assignments.


Please feel free to contact us with any additional questions.

Tutoring Programs 
Salmon Library, First Floor