Appointment Policies

To access your online appointment:

• Download Zoom onto your device
• Go to uah.edu/ssc and click the yellow Make an Appointment icon
• Log in with your UAH credentials
• Click on the session link that will appear on your dashboard at the time of your appointment
• Your appointment will begin when your coach or tutor joins the meeting
• Have questions? Call our front desk at 256.824.2478

Appointments are 50 minutes in length. Please arrive for your session on time.

You can schedule up to 3 Content Tutoring appointments per course each week with a maximum of 1 appointment per course per day.

You can also schedule up to 3 Academic Coaching appointments per reason each week with a maximum of 1 appointment per coaching reason per day.

Up to 3 classmates can attend the appointment with you for the same course.

In order for other students to have the opportunity to fill the appointment slot, we expect you to cancel an appointment as soon as you know you will not be able to attend. Cancel an appointment by calling 256.824.2478, emailing tutoring@uah.edu, visiting the SSC, or by going online and following the instructions below.

• Log in to TracCloud using your UAH username and password (same as Canvas)
• Your appointment will be listed on the screen. Click on the "X" to cancel your appointment
• The Appointment Cancellation screen will appear. Choose "Confirm Cancellation"

Students are required to cancel appointments with at least 12 hours notice.

• To cancel within 12 hours, you must call or email the SSC
• If you cancel within 12 hours, it will be tracked as a "Missed" appointment
• Students who do not notify the SSC and do not attend the appointment will be tracked as "Missed"
• Extenuating circumstances will be taken into consideration and students will not be penalized for unsuccessful cancellation attempts due to internal errors

If you have 2 missed appointments, you will no longer be allowed to make appointments until you complete the Reactivation Form. The form will automatically be sent to your UAH email.

If you miss excessively, you will no longer be allowed to make appointments until you meet with the SSC Director.

Bring any materials that will help you and your tutor or coach, such as your textbook, syllabus, notes, handouts, and current assignments.

Make a list of questions you have about the material or need clarification on after reading your textbook and reviewing your class notes. Highlight areas you want to review with your tutor.

If you are working on a writing assignment, bring all of your materials to work on with your tutor, such as the assignment, pre-writing notes, outlines, rough draft, etc.

You can leave a note for your tutor or coach explaining what you would like to work on when scheduling an appointment.

Let your tutor know what your goal is for the session by determining what concepts you would like to cover. Also consider what material you would like to review and practice.

Ask for tips on how to study for the class and actively take part in the session. Once you have worked through material with the tutor, do a practice problem on your own and explain your understanding to the tutor.

Your tutor can help clarify parts of the lecture or text, assist in solving problems, and work with you to find the answers. Your tutor cannot help with take-home exams or other graded assignments.