For UAH Noncredit & Professional Development Students

Our mission is to ensure you have the best possible learning experience through UAH’s Office of Professional and Continuing Education (OPCE). If you're enrolled in a noncredit course or professional development program and need technical assistance, we’re here to help.

 Are you a traditional UAH student, faculty, or staff member?

Please contact the UAH Office of Information Technology (OIT) Help Desk for assistance:

helpdesk@uah.edu | 256.824.3333

How to Contact Technical Support (Noncredit Programs Only)

Our program coordinators are available Monday - Friday, 8:30 am - 4:30 pm (Central), closed for lunch from noon to 1:00 pm.

To report an issue, contact us by:

Email coordinators@uah.edu or phone 256.824.4430.

Please include the following information in your email or voicemail:

  1. Your full name
  2. Course name
  3. Contact number
  4. Brief description of the issue

After-Hours & Weekend Support

While live support is not available after business hours or on university holidays, your inquiry is important to us.

Email coordinators@uah.edu, and we will respond within 24 hours on the next business day.

Important Notes:

  • This contact information for technical support is available only for noncredit and professional development students enrolled through UAH Office of Professional and Continuing Education.
  • Support is not available during official University holidays.
  • If you have found this information but are not taking a class through OPCE, please contact helpdesk@uah.edu or call 256.824.3333.

Technical Requirements

UAH uses the Canvas Learning Management System (LMS) by Instructure for online courses.
For best performance, access Instructure products with a computer that supports the most recent browser versions.

 

Computer Information and Requirements

Operating System Requirements: Instructure products require an operating system that can run the latest compatible web browsers. The operating system should be kept up to date with the latest recommended security updates and upgrades. It is recommended to use a computer five years old or newer.  

Processor:  2GHz minimum | Memory:  4GB RAM minimum

Supported Browsers (latest two versions):  Chrome, Firefox, Safari, Edge 

More info: Instructure Products and Canvas basic computer specifications and known browser behaviors

 

Mobile Device Information and Requirements

If using a mobile device, you may use the dedicated app or access Canvas using a built-in mobile browser (Safari for iOS, Chrome for Android). However, Canvas offers limited support for built-in mobile browsers. For the best user experience, download the Canvas mobile apps for your device.

Please do not ONLY rely on a tablet, including an iPad, or a smartphone to use Canvas. Instructure products are optimized for desktop displays. Not all items in your online class will work well on them. You will need access to a full computer to be sure you are able to do everything in your online class.

Helpful Tip: You should always use the most current version of your preferred browser. Your browser will notify you if there is a new version available. Cookies and JavaScript should be enabled. If you're having problems while using one browser switch to a different browser to see if that resolves the issue.

 

Virtual Course Requirements

Camera, Microphone, & Speakers: To fully participate in the course, we strongly recommend a camera, microphone, and speakers

 

Questions?

Email coordinators@uah.edu or phone 256.824.4430