For UAH Noncredit & Professional Development Students

Our mission is to ensure you have the best possible learning experience through UAH’s Office of Professional and Continuing Education (OPCE). If you're enrolled in a noncredit course or professional development program and need technical assistance, we’re here to help.

 Are you a traditional UAH student, faculty, or staff member?

Please contact the UAH Office of Information Technology (OIT) Help Desk for assistance:

helpdesk@uah.edu | 256.824.3333


How to Contact Technical Support (Noncredit Programs Only)

Our program coordinators are available Monday - Friday, 8:30 am - 4:30 pm (Central), closed for lunch from noon to 1:00 pm.

To report an issue, contact us by:

Email coordinators@uah.edu or phone 256.824.4430.

Please include the following information in your email or voicemail:

  1. Your full name
  2. Course name
  3. Contact number
  4. Brief description of the issue

After-Hours & Weekend Support

While live support is not available after business hours or on university holidays, your inquiry is important to us.

Email coordinators@uah.edu, and we will respond within 24 hours on the next business day.

Important Notes:

  • This contact information for technical support is available only for noncredit and professional development students enrolled through UAH Office of Professional and Continuing Education.
  • Support is not available during official University holidays.
  • If you have found this information but are not taking a class through OPCE, please contact helpdesk@uah.edu or call 256.824.3333.

Technical Requirements

UAH uses the Canvas Learning Management System (LMS) for online courses.

 

Computer Information and Requirements

Operating System Requirements:

  • Microsoft: Windows 7 or higher
  • Mac: OS 10.6 or higher

Processor:  2GHz minimum

Memory:  4GB RAM minimum

Supported Browsers (latest two versions):  Chrome, Firefox, Safari, Edge 

Adobe Reader 11 or newer (free download)

More info: Instructure Products and Canvas basic computer specifications and known browser behaviors

 

Mobile Device Information and Requirements

Operating Systems:

  • Google Android
  • Apple iOS
  • Windows

Data connection: Wi-Fi or cell, 3G minimum, is required.

Please do not ONLY rely on a tablet, including an iPad, or a smartphone to use Canvas. Not all items in your online class will work well on them. You will need access to a full computer to be sure you are able to do everything in your online class.

Helpful Tip: All browsers should work with Canvas. If you're having problems while using one of them though, switch to a different browser to see if that resolves the issue.

 

Virtual Course Requirements

Camera, Microphone, & Speakers: To fully participate in the course, we strongly recommend a camera, microphone, and speakers

 

Questions?

Email coordinators@uah.edu or phone 256.824.4430