For UAH Noncredit & Professional Development Students
Our mission is to ensure you have the best possible learning experience through UAH’s Office of Professional and Continuing Education (OPCE). If you're enrolled in a noncredit course or professional development program and need technical assistance, we’re here to help.
Are you a traditional UAH student, faculty, or staff member?
Please contact the UAH Office of Information Technology (OIT) Help Desk for assistance:
helpdesk@uah.edu | 256.824.3333
How to Contact Technical Support (Noncredit Programs Only)
Our program coordinators are available Monday - Friday, 8:30 am - 4:30 pm (Central), closed for lunch from noon to 1:00 pm.
To report an issue, contact us by:
Email coordinators@uah.edu or phone 256.824.4430.
Please include the following information in your email or voicemail:
- Your full name
- Course name
- Contact number
- Brief description of the issue
After-Hours & Weekend Support
While live support is not available after business hours or on university holidays, your inquiry is important to us.
Email coordinators@uah.edu, and we will respond within 24 hours on the next business day.
Important Notes:
- This contact information for technical support is available only for noncredit and professional development students enrolled through UAH Office of Professional and Continuing Education.
- Support is not available during official University holidays.
- If you have found this information but are not taking a class through OPCE, please contact helpdesk@uah.edu or call 256.824.3333.
Technical Requirements
UAH uses the Canvas Learning Management System (LMS) for online courses.
Computer Information and Requirements
Operating System Requirements:
- Microsoft: Windows 7 or higher
- Mac: OS 10.6 or higher
Processor: 2GHz minimum
Memory: 4GB RAM minimum
Supported Browsers (latest two versions): Chrome, Firefox, Safari, Edge
Adobe Reader 11 or newer (free download)
More info: Instructure Products and Canvas basic computer specifications and known browser behaviors
Mobile Device Information and Requirements
Operating Systems:
- Google Android
- Apple iOS
- Windows
Data connection: Wi-Fi or cell, 3G minimum, is required.
Please do not ONLY rely on a tablet, including an iPad, or a smartphone to use Canvas. Not all items in your online class will work well on them. You will need access to a full computer to be sure you are able to do everything in your online class.
Helpful Tip: All browsers should work with Canvas. If you're having problems while using one of them though, switch to a different browser to see if that resolves the issue.
Virtual Course Requirements
Camera, Microphone, & Speakers: To fully participate in the course, we strongly recommend a camera, microphone, and speakers
Questions?
Email coordinators@uah.edu or phone 256.824.4430
