For UAH Noncredit & Professional Development Students Our mission is to ensure you have the best possible learning experience through UAH’s Office of Professional and Continuing Education (OPCE). If you're enrolled in a noncredit course or professional development program and need technical assistance, we’re here to help. Are you a traditional UAH student, faculty, or staff member? Please contact the UAH Office of Information Technology (OIT) Help Desk for assistance: helpdesk@uah.edu | 256.824.3333 How to Contact Technical Support (Noncredit Programs Only) Our program coordinators are available Monday - Friday, 8:30 am - 4:30 pm (Central), closed for lunch from noon to 1:00 pm. To report an issue, contact us by: Email coordinators@uah.edu or phone 256.824.4430. Please include the following information in your email or voicemail: Your full name Course name Contact number Brief description of the issue After-Hours & Weekend Support While live support is not available after business hours or on university holidays, your inquiry is important to us. Email coordinators@uah.edu, and we will respond within 24 hours on the next business day. Important Notes: This contact information for technical support is available only for noncredit and professional development students enrolled through UAH Office of Professional and Continuing Education. Support is not available during official University holidays. If you have found this information but are not taking a class through OPCE, please contact helpdesk@uah.edu or call 256.824.3333. Technical Requirements UAH uses the Canvas Learning Management System (LMS) for online courses. Computer Information and Requirements Operating System Requirements: Microsoft: Windows 7 or higher Mac: OS 10.6 or higher Processor: 2GHz minimum Memory: 4GB RAM minimum Supported Browsers (latest two versions): Chrome, Firefox, Safari, Edge Adobe Reader 11 or newer (free download) More info: Instructure Products and Canvas basic computer specifications and known browser behaviors Mobile Device Information and Requirements Operating Systems: Google Android Apple iOS Windows Data connection: Wi-Fi or cell, 3G minimum, is required. Please do not ONLY rely on a tablet, including an iPad, or a smartphone to use Canvas. Not all items in your online class will work well on them. You will need access to a full computer to be sure you are able to do everything in your online class. Helpful Tip: All browsers should work with Canvas. If you're having problems while using one of them though, switch to a different browser to see if that resolves the issue. Virtual Course Requirements Camera, Microphone, & Speakers: To fully participate in the course, we strongly recommend a camera, microphone, and speakers Questions? Email coordinators@uah.edu or phone 256.824.4430