Digital Marketing major, Shelby Hall, is making a difference at the U.S. Space and Rocket Center with her recent internship.
As Hospitality Lead, Hall is responsible for behind-the-scenes aspects of the popular U.S Space and Rocket Center’s “Space Camp”. She is responsible for registration, check-in, weekly camp activities, managing complaints, and communicating with camp parents.
“At Space Camp, we host people from all over the world. I work with other associates to ensure everything runs smoothly,” said Hall.
Hall works with four other Hospitality Leads and reports directly to the Hospitality Manager. Some of Shelby’s other responsibilities include preparing the hospitality newsletter, sending out program attendees counts, securing details for center events, and executing special events.
“I make sure all guests have a great experience at the Space and Rocket Center. The Hospitality Leads take initiative to anticipate, avoid, and fix issues that may occur during our events. We take a lot of pride in going above and beyond,” said Hall.
Hall says her experience at the UAH College of Business has impacted how she approaches her methods at the Space and Rocket Center. She credits one of her classes for teaching her the importance of Customer Relationship Management, or “CRM”.
“I was taught how to use a CRM sheet and now use that as a way to keep up with customer phone calls. My coworkers and I can easily record who called, why, and the steps we need to take to handle the situation that has been brought to our attention. By keeping up with this information, it’s easier to help the customer find what they need,” Hall explained.
After she graduates in December, Hall plans on continuing with her work at the U.S. Space and Rocket Center. When asked what advice she would give to other UAH College of Business students, she said, “...don’t worry about having everything figured out. Everything will fall into place at the time it’s supposed to happen.”
Hall started working at the U.S. Space and Rocket Center in May 2019, and has appreciated how her role there has helped her expand her education beyond classroom walls.
