Strengthening the ChargerLink Team
UAH continues to invest in dedicated expertise to support ChargerLink throughout design, testing, training, implementation, and long-term adoption. Our Business Analysts and Training Lead work closely with campus experts to ensure the new system reflects UAH’s operational needs and that employees are prepared and supported throughout the transition.
Meet Our Business Analysts
Business Analysts connect system design with the realities of day-to-day work at UAH. They partner with functional leads and subject matter experts to understand business needs, validate future processes, support testing, document decisions, identify gaps, and help resolve issues. Their work helps ensure ChargerLink is not only technically functional, but practical for the people who will use it.
Lianna Bourdony - Human Resources Business Analyst
Get to Know Lianna
I bring a dual perspective that bridges business needs and technology—specifically around how HR systems and processes drive organizational success. My background as a Business IT Analyst in Human Capital Management has centered on optimizing HR platforms, streamlining workflows, and leveraging data to make employee systems more efficient and intuitive. I look at technical solutions through a people-first lens, ensuring that every tool or process we implement genuinely serves the team using it.
What they’ll be working on
Supporting Human Resources processes, testing activities, and future-state workforce solutions.
What are they most excited about
'm most excited about helping UAH move into the future by building on the university's already impressive history. An ERP implementation is a massive milestone, and I can't wait for our students, faculty, and staff to experience the full capabilities of the new system and feel the positive impact it will have on their day-to-day operations.
What they hope to contribute
I hope employees experience a tech environment that seamlessly 'just works'—one where data is readily accessible and insights can truly drive strategic decisions. Ultimately, my goal is to give staff and faculty back precious time by streamlining workflows, allowing everyone to focus on the meaningful work that will push the university to the next level.
Kavya Damineni - Finance Business Analyst
Get to Know Kavya
I bring hands-on experience navigating major ERP transitions, specifically helping teams move from Banner to Oracle. My perspective is rooted in both sides of the coin: I perform system configurations directly within Oracle while maintaining a deep understanding of our core financial operations including Budgeting, Procurement, Payables, Expenses, GL, Fixed Assets, and Cash Management.
What they’ll be working on
Supporting Finance-related business processes, testing activities, and future-state process refinement.
What are they most excited about
I’m most excited about serving as the bridge between our technical team and functional finance groups. Getting under the hood to configure Oracle so that it directly solves real-world campus pain points and translating technical complexity into clear, practical solutions is easily the most rewarding part of my work.
What they hope to contribute
I hope campus employees experience a smooth, stress-free transition away from Banner. Ultimately, I want them to log into an intuitive, well-configured system that simplifies their everyday financial tasks making everything from submitting expenses to managing department budgets faster and more transparent.
Tess Raburn - Research Business Analyst
Get to Know Tess
I bring a background as a Salesforce Deputy Product Owner, along with extensive experience working in Strategy, Business, and Service Management within NASA's Application & Platform Services team. Having managed large-scale platform maintenance, governance, and change execution, I feel well-prepared to support this group and help us hit the ground running on go live.
What they’ll be working on
Supporting research administration processes and helping ensure ChargerLink aligns with the needs of UAH's research community.
What are they most excited about
I'm most excited about the opportunity to build new skills and transition from the government sector into academia. I've always valued working toward a meaningful mission, and higher education definitely provides that.
What they hope to contribute
I hope that the implementation of Oracle brings clear process improvements and increased efficiency to everyone's day-to-day work. Ultimately I want to make the team I support's lives easier in any way I can!
Meet Our Training Lead
One of the most common questions we hear is: "How will employees learn the new system?" That's where our Training Lead comes in.
The Training Lead is responsible for developing the overall training strategy for ChargerLink, including learning materials, instructor-led sessions, online resources, and other tools that will help employees feel confident and prepared before go-live.
Midori Maloney - Training Lead
Get to Know Midori
I've been at UAH for over 15 years, which means I've sat through more than one software rollout. We've all seen the familiar pattern: something gets announced after it's launched, there's maybe a training session or two, we hope for documentation to show up somewhere, and then we're on our own. Anyone who joins later probably gets even less.
There's no one to blame for that. We did the best we could with limited resources and day jobs that also needed attention. But this time is different because now we get to be deliberate. Training will be built and maintained as a program, and stay useful after go-live, not just during the weeks prior to the launch.
What they’ll be working on
Developing the ChargerLink training approach, identifying learning needs across campus, and helping ensure employees have the resources they need to successfully adopt the new system.
What are they most excited about
Training! Why? Because I want all of us to feel supported. It's as simple as that!
What they hope to contribute
I want employees to sit down at their desks on day one knowing what to do, with resources readily available until the process becomes second nature and still there long after that. The same should be true for anyone who joins UAH later. If that's what happens, our training worked.