Learn an essential for success - managing relationships with key business partners. A supply chain encompasses the end-to-end business process, which includes both suppliers and customers. Discuss methods to identify key customers or customer groups, which the enterprise targets as critical to its business mission. Examine critical issues in customer and supplier relationship management such as business practices, information flow, and early supplier involvement, i.e., capture partnering. Explore strategic sourcing, planning for future demand/supply variability, metrics for supplier performance, and the importance of transparency in supply chain planning.
- Performance work statement
- Risk assessment, mitigation, variability, incentives
- Customer and supplier management