The i.t.solutions department is committed to providing the infrastructure and support to the UAHuntsville community through the following divisions:
Academic Technologies provides AV Support, ANGEL assistance, and manages the Faculty Resource Center.
Customer Relations includes the TAG Help Desk and self-help documentation and support.
Enterprise Development and Application Support manage the Banner system, coordinate ad-hoc data retrieval and Argos reporting, and develop applications for campus use.
Information Security ensures that campus is educated and that the infrastructure is properly defended.
IT Infrastructure provides the systems, networks and data center needed to provide IT services.
Library Systems manage the labs and servers available in Salmon Library.
Project Management provides structure around new initiatives in IT.
Web Team manages the delivery of the University website.
TAG Help Desk
Library Help Desk Hours:
Monday - Thursday: 8:00am-6:00pm
Phoneline Hours: 24 / 7
UAHuntsville's i.t.solutions offers 24/7 technical support. We have partnered with Blackboard Student Services (BbSS) to provide support during and outside business hours. It is the mission of i.t.solutions to provide the highest quality of service to our campus customers, and recent feedback has inspired us to offer a new option for callers who need a visit from a TAG representative. When you dial 256-824-3333, faculty and staff now have the option to choose desktop support. Please choose that option to schedule support for your university-owned computer when it is necessary for the technician to visit your location.
If you have feedback about the service you received, please call 256-886-8113 to share your concerns with us. Alternately, you can submit your feedback via this form.
We appreciate your patience as we develop the best strategies for meeting your information technology support needs.
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