Once an account becomes past due the University will begin active collection proceedings according to its Collection Action Plan. This may include making contact with students by a series of letters or phone calls urging students to contact the Bursar's Office to arrange payment for their accounts or to demand payment of the full balance of a student's account.
After the Bursar's Office has ehausted its efforts of collecting a debt, the debt will be referred to a collection agency for further action. This may include legal action. Once efforts have been ehausted the University will send a final demand letter to students and will then refer accounts to a collection agency without further notice to the student.
If a student has signed a contract or promissory note (ie, housing lease, deferred payment agreement, or miscellaneous loan) any and all costs incurred in collecting, or attempting to collect the debt will be charged to the student and he/she will be responsible for reimbursing the University as agreed. These costs can include, but are not limited to, collection costs charged by a collection agency, skip tracing fees, fees incurred in obtaining legal documents, reasonable attorney's fees, and fees charged to send notices via registered mail.
Once an account has been transferred to a collection agency students will need to contact the collection agency directly to arrange payment. Not receiving a bill or notice will not be accepted as a valid excuse for not paying an account, including collection costs, especially if a payment contract is involved. It is a student's responsibility to provide the University with a correct address.
This is why it is important for students to contact us immediately to arrange payment for their account if they receive notice that their account is past due. The University is more than willing to accept payment arrangements to facilitate an acceptable pay-off of student accounts.
If your account is past due please contact us immediately to arrange payment for your account.