We’re excited you’re opting in for Duo. We’ll make it easy for you and walk you through each step. Follow our instructions below and contact the OIT Help Desk with any questions.

Step 1 - Log into SSO

Visit an online system protected by Single Sign-On (SSO) such as my.uah.edu. 

Visual Representation of Login Screen


Step 2 - Start Setup 

Once you opt in to Duo, you’ll be redirected to enter your Charger ID and password. Then, you’ll see an option to click Start Setup.


Visual Representation of Start Setup Screen


Step 3 - Device Type

Let Duo know what kind of device you are registering. 


Visual Representation of Device Type Screen


Step 4 - Enter Phone Number

If you select mobile device, which is recommended, please insert your phone number and check that it is the correct number.

Visual Representation of Enter Phone Number Screen


Step 5 - Select Your Phone Type


Visual Representation of Select Your Phone Type Screen


Step 6 - Install Duo Mobile on Your Device


Visual Representation of Install Duo Mobile On Your Device Screen


Step 7 - Activate App

Once you’ve installed the app on your smartphone, open the app. Tap + button to Add Account. Authorize the app to use your camera so you can scan the barcode.


DUO-Step-7Visual Representation of Allowing App to Access Camera Screen


Step 8 - Use the Built-in Scanner to Activate

Simply hold your phone up to your computer screen. 


Visual Representation of Use the Built-in Scanner to Activate Screen


Step 9 - Success!

You will receive a success message. Click Continue, and make sure that the “When I log in” field is set to Ask me to choose an authentication method.


Visual Representation of My Settings & Devices Screen


Step 10 - Done! You are ready to use Duo!

You can add multiple devices to your Duo account. Just click the Settings button on the Duo prompt, then click Add a New Device. You can register smartphones, cell phones, tablets, and landline phones. We recommend adding two devices, so that in the event a user gets a new phone they will still be able to use Duo. Learn more about this and more on our Add a Device page.