The Truth about BBB Ratings

Wednesday, April 24, 2019 The event started -230 days ago

9:00 AM11:00 AM

Off campus

Huntsville Madison County Chamber, 225 Church Street NW, Huntsville, AL 35801

Belinda McCormick, Vice President, Better Business Bureau of North Alabama will join us to discuss: 

STANDARDS OF TRUST

RATING ELEMENTS
Business’s complaint history with BBB
Type of business
Time in business
Transparent Business Practices
Failure to honor commitments to BBB
Licensing and government actions known to BBB
Advertising issues known to BBB
Rating points
Letter rating scale

THE COMPLAINT PROCESS 
Reference time-line
Acceptance guidelines 
Process summary
File a complaint option
Complaint process 

REVIEWS
Why BBB Customer Reviews are Different
BBB’s Process
How to ask for a review
How to manage & Respond to Reviews

BEST PRACTICES

Register Online

Guest Speaker: 

Belinda McCormick, is a native of Huntsville, graduate of Lee High School and Mississippi University for Women. 

She has experience in retail management and office management. Belinda started selling membership for the BBB in February of 1995 and managed the operations of the Bureau before becoming the Bureau’s Vice-President in 2003.

Belinda works day to day with the Bureau staff in the main office and the two branch offices as well as consumers from the 13 counties of North Alabama.



Details

Category
Conference/Lecture
department
College of Business, SBDC / PTAC
Audience
Public, Students, Faculty and Staff, Alumni

Contact

Magdaline Braxton 2568246422 This email address is being protected from spambots. You need JavaScript enabled to view it.

Venue

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