Nov 26, 2019 Enhanced Teaching and Learning (ETL) is committed to providing instructional support both inside and outside of the classroom. Below is a summary of the instructional technology support available and how to obtain it. In the Classroom: For immediate classroom support, please call 256-513-7492. Immediate support is available campus-wide, weekdays from 7:30 am until 7:30 pm. Feel free to save this number in your cell phone’s contacts list! When immediate support is not required, for example, to report broken furniture, missing whiteboard erasers, a slow-running PC, or other classroom problems, please enter a Help Desk ticket with the location and details of the issue. For your convenience, a link to the ticket entry form has been placed on the PC desktop in all general-purpose classrooms. To enter a ticket, double click on the “Help Button” icon on the desktop, and then select the “Submit a Help Desk Ticket” link. Alternatively, you may email the location and details of the issue to email@example.com. Outside of the Classroom If you have issues logging into a Single-Sign-On (SSO) account with your ChargerID, email firstname.lastname@example.org or call 256-824-3333. For assistance with Canvas, help is available 24/7 for all faculty and students within Canvas by clicking the “Help” icon or by calling 833-519-8478 (faculty support) or 844-219-5802 (student support). For assistance with Panopto, help is available 24/7 for all faculty and students. To contact Panopto Support during business hours (weekdays from 7 am to 7 pm), call 855-726-6786, extension 443. After hours and weekends, call 855-765-2341. For non-urgent Panopto support, you may email email@example.com. Please be sure to send your request from your UAH email address. For assistance with Turnitin, TurningPoint Clickers, Qualtrics, Respondus, or Zoom, email firstname.lastname@example.org.