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Frequently Asked Questions

What is the UAlert System?
UAHuntsville will implement a system to deliver time-sensitive emergency notifications (descriptive information about news or events), via voice mail, email, and text-messaging to registered UAHuntsville student, faculty and staff population soon after an emergency affecting the University campus.

How does it work?
In the event of a major emergency affecting the UAHuntsville campus, UAHuntsville faculty, staff, and students will automatically receive an emergency communication on the phone numbers, email accounts, instant messaging accounts, or other information you registered in the UAlert system (3n). The message will include instructions on where to go to get further information. The need to activate the mass notification system will be evaluated on a case-by-case basis, and will be used in conjunction with other emergency resources already in place, such as the emergency web site (emergency.uah.edu).

How will UAHuntsville use the UAlert emergency notification system?
In the event of a major emergency affecting the UAHuntsville campus, you will automatically receive an emergency communication on your phone numbers, email accounts, instant messaging accounts, or other information you registered in the UAlert system (3n).

How will I know when I receive a message from the UAlert system?
The Caller ID function on your cell phone or landline (if available) will display the following number: (256) 824-6596. If you are notified via text message the incoming number will read: 89361. If you are receiving an email it will be from emergency@uah.edu.

How do I know that all of my personal data will be secure and protected by the University and 3n?
The contact information you enter in the UAlert (3n) system will only be used by 3n for the explicit purposes of notifying you in the event of an emergency. 3n has agreed that they have no right to use your contact information for any other purpose than notifying you via the UAlert system. 3n does not sell, lease, share, rent, or barter personally identifiable information (names, addresses, phone numbers, etc.) to any companies or persons outside of 3n or 3n service providers, ever!

On what devices will I receive an emergency notification?
You will receive an emergency notification from the UAlert system on all phone numbers (both cell and landlines), email addresses, and instant messaging accounts you included in registering with 3n.

Technical FAQ

Can I change my emergency contact numbers?
Yes! You can change your contact information in the UAlert (3n) system at any time. When you register, you need to remember your login and password to the 3n system to access the system to change information.

What contact information should I use for the UAlert system?
Since the UAlert system will be used to notify you in an emergency situation, we strongly recommend that you provide contact information that will reach YOU, such as your cell number and other personal contact information.

Does UAHuntsville correct my personal contact information when it is wrong?
UAHuntsville does not verify the accuracy of the contact information you enter. Please check and edit your information as necessary to ensure that the UAlert (3n) information is correct.

Will I receive unsolicited messages ("SPAM") on my cell phone or email account as a result of giving my cell phone number to the University?
NO. The UAlert (3n) system has a rigid security policy in which authorized personnel ONLY are permitted to send messages using the UAlert system in the case of an emergency. The UAlert system adheres strictly to a ZERO SPAM policy that clearly prohibits unsolicited messages. Furthermore, the University can not and will not sell the contact information of UAlert subscribers to third party marketers.

Is there a charge for subscribing to receive emergency messages via the UAlert system?
There is no charge for the UAlert service from UAHuntsville. Depending on your wireless carrier provider and the plan you have, you may be charged a nominal fee to receive SMS text messages. For those with unlimited text messaging plans, there should be no additional charge.

Do I need to install software on my PDA or cell phone to receive text messages or emails?
NO. The UAlert system, as powered by National Notification Network (3n), uses standard industry SMS text messaging protocol to send messages to your phone. Your mobile phone plan will need to accept text messages to work properly. If you have questions about your ability to receive text on your device, contact your service provider for more information.

When will you deactivate my subscription to the UAlert system?
Your contact information will be removed from the UAlert Emergency Notification System when there is a change in your affiliation with the University (for students - graduation; for faculty/staff - change in employment status).

If I switch cell phone service providers, do I have to notify UAHuntsville that I have changed providers, even though my cell phone number remains the same?
The UAlert system will continue to send notices to you as long as your number remains the same. If your actual phone number changes, you will have to update your most current number in the UAlert (3n) system.