ResNet Frequently Asked Questions

General Questions

What is ResNet?

What type of computer will I need?

Does UAH have corporate agreements or "special deals" for students?

Will I need to register my computer to access ResNet service?

Are peer-to-peer file-sharing applications, such as BitTorrent, permitted?

Software Questions

Does UAH provide hardware or software support?

Is any free software provided to me?

Where I can purchase application software for my computer?

Can I use IP phone applications like Vonage or Skype?

Are peer-to-peer file-sharing applications, such as BitTorrent, permitted?

WiFi Questions

Will I be able to access the wireless network from my room in the residence hall?

Can I use my own router to provide additional connections?

Video Game Questions

Can I connect my Xbox 360, Wii, or PS3 to the Internet?

Am I allowed to play online video games like World of Warcraft through my ResNet connection?


 What is ResNet?

The UAH Residential Network (ResNet) is a wired Internet connection that the University provides to all campus residents.  top

What type computer will I need?

Any modern computer with an Ethernet port and a web browser should be able to connect to ResNet. Wireless network access is also available in all campus housing areas. top

Does the university have any corporate agreements or "special deals" for students?

Visit our Student Software page to learn more about the campus-wide licenses we have available for students.

The UAH Bookstore also sells computer hardware and software at education discounted prices, but you will need to contact the bookstore directly for more information. The UAH Bookstore may be reached at (256) 824-6600 or through their website. top

Will I need to register my computer in order to access the ResNet service?

Yes, you will need to complete a quick, simple, automated registration process the first time you connect to Resnet or the campus wireless network. As long as you know your Charger ID and password, this step should only take a minute. top

What is the bandwidth allocation available to ResNet and the campus?

The university's bandwidth is allocated dynamically to serve the needs of the entire university community. If your ResNet connection does not provide suitable bandwidth to meet your academic needs, please contact the OIT Help Desk so that the issue may be investigated. top

Does UAH provide hardware or software support to students?

The OIT Help Desk will gladly help you configure your computer to access ResNet or the campus wireless network, provide antivirus software, and offer advice on how to keep you and your computer safe online. In addition, the Help Desk will always do their best to provide support for general hardware/software problems. top

Is any free software provided to me?

The UAH Office of Information Technology provides McAfee VirusScan Enterprise free of charge to all students, faculty, and staff. Please contact the OIT Help Desk for further information. UAH also provides all students with a free Google Apps account, which includes email, calendar, and functionality for creating and editing text documents, spreadsheets, presentations, and websites. You can access your Google Apps account from any Internet-connected computer at http://google.uah.edu. 

Visit our Student Software page to learn more about the campus-wide licenses available for students. top

Where I can purchase application software for my computer?

The UAH Bookstore and many other software retailers offer appication software at an academic discount price. These retailers may request your student ID and/or class schedule; so keep them handy when you are shopping. top

Can I use IP phone applications such as Vonage or Skype?

IP phone applications are not prohibited, but the OIT Help Desk cannot help you configure or troubleshoot them. top

Are peer-to-peer file-sharing applications, such as BitTorrent, permitted?

No. Peer-to-peer file-sharing applications are prohibited across the entire campus network. Repeat offenders will be disconnected without further notice. top

Will I be able to access the wireless network from my room in the residence hall?

Yes, you can access both ResNet and the wireless network with the same computer. top

Can I use my own router to provide additional connections?

No. Wireless access points and routers are strictly prohibited on the entire campus network. Users found in violation of this policy may be disconnected without notice and referred to the student judicial committee. top

Can I connect my Xbox or other game device to my ResNet connection?

Gaming devices are not prohibited on ResNet or the campus wireless network, but the OIT Help Desk can only offer very limited assistance in configuring them. top

Am I allowed to play online video games like World of Warcraft through my ResNet connection?

Absolutely. Since UAH is your home for the semester, OIT supports the use of your ResNet connection as any home Internet provider would. There is also a gaming lounge in the Charger Union for which OIT provides Internet connectivity. top