Supply Chain Relationship Management

The entire supply chain encompasses end-to-end business processes, which include both suppliers and customers. Discuss methods to identify key customers or customer groups, which the enterprise targets as critical to its business mission. Learn an essential for success - managing relationships with key business partners. Examine critical issues in customer and supplier relationship management. For instance, supplier relationship management includes terms such as business practices, software, information flow, and early supplier involvement (sometimes termed capture partnering). Explore strategic sourcing, planning for future demand/supply variability, metrics for supplier performance, and the importance of transparency in supply chain planning.

    Topics Include:
  • Identifying who we are today - customer or supplier
  • Maintaining viability
  • Inter-relationships
  • Performance work statement
  • Order fulfillment
  • Quality
  • Risk assessment, mitigation, variability, incentives
  • Customer management
  • Applying metrics
  • Supplier management

Available Sessions