Online Learning

Operations Systems Management
(Previously Production and Support Management)

The measure of effective supply chain management is meeting customer needs in terms of cost and scheduling. Production and support management addresses how the transformation of materials or services meets the needs of customers. Examine the role of developing alliances with primary supply chain members and carriers to meet customer requirements. Recognize that reduced delivered cost to the customer is key. Explore how to reach the objective to develop a seamless process from supplier to organization and then on to its various customer segments.

    Topics Include:
  • Cellular/Modular manufacturing
  • Support documentation
  • Process selection
  • Obsolescence management
  • Metrics
  • Line balancing
  • Manufacturing technology
  • Production layout
  • Making vs. buying
  • Configuration management and control/quality systems
  • Manufacturing equipment selection
  • Reverse logistics - DoD/repairability

Available Sessions