ITS User Services Portal

ITS User Services Portal is a tool that allows you to change your Charger ID password and/or your Google Apps password. It also has a tool to reset your Charger ID password using your Banner ID/A# and PIN. ITS User Services Portal makes it possible, as well, to use one password for your Charger ID account (used to sign into Angel and ChargerNet) and then use a different password for your Google Apps account. Follow the steps below to reset/change your Charger ID password.

If you know your password...

1. Visit the ITS User Services Portal.
2. In the top two boxes, enter your Charger ID and your password.
3. Click Login.
4. Click the My Password(s) tab.
5. Enter a new password (and repeat/confirm it).
6. Click check boxes for both systems or just one to create different passwords for your Charger ID and Google.
7. Click Change now.

If you forgot your password...

1. Visit the ITS User Services Portal.
2. Enter your Banner ID/A# and Banner PIN in the bottom two boxes.
3. Click on Reset my Charger password. * Note: Resetting your password here sets the new value as a random string (not the default password), and your change will not apply to your email account.
4. Click OK when prompted.
5. Highlight the new/random password, right-click, and choose Copy.
6. Close the pop-up window.
7. In the main window where you were, enter your Charger(LDAP) ID and paste the new/random password into the password field.
8. Click Log-in.
9. Click the "Change my password(s)" button.
10. Enter a new password (and repeat/confirm it).
11. Click check boxes for both systems or just one to create different passwords for your Charger ID and Google.
12. Click Change now.

If you forgot your Charger ID...

1. Visit the ITS User Services Portal.
2. Enter your Banner ID/A# and PIN in the bottom two boxes.
3. Click Find my Charger ID.
4. Your Charger ID will automatically populate the top box.

If you need to reset your Google Apps password...

1. Visit the ITS User Services Portal.
2. In the top two boxes, enter your Charger ID and your password.
3. Click Login.
4. Click Google in the top menu.
5. Click the Activation/Password reset tab.
6. Click the Account Activation/Password Reset button.
7. Your password will be set back to the same as your Charger ID password.