Student Support

*Download a PDF version on how to view your Panopto sessions here.


All online courses (and courses that have online content) are taught in the learning management system - Canvas. Visit Canvas at to log into the system with your Charger credentials. 

Video lectures are available through the UAH Online Learning Panopto server.

Availability of Content

You will access your online course lecture system through Canvas after you are registered for your OL classes. Access links provided on the Canvas LMS may be posted on the Course Homepage, or under the Panopto tab in the left-hand column of the course interface. Your professor will be able to provide more guidance on accessing this content.

The OL lecture capture is typically posted within 1 hour after the scheduled class time has completed. If there is a delay in posting, this is due to post-production needs for the class. Content remains available throughout the semester that students are registered for class; students do not have access through the Internet upon the end of the academic term in which they are registered.

How does lecture capture work, and what will I be able to view in the lectures?

Most of the time at UAH, we record (capture) live classes using advanced media encoding software from Panopto to consolidate audio and video lectures alongside materials presented by faculty members. Our unique lecture capture system allows any content presented in class to be captured and made available to you through our server. These materials may include slideshows such as PowerPoint, demonstrated documents such as drawings or excerpts from textbooks, audio and/or video media clips, SmartBoard and Sympodium annotations, as well as many other technology inputs. Synchronization of this content is completed and the captured lectures are placed online for asynchronous viewing via Panopto. You have the option to watch content as many times as you need, and at any time after the lecture has completed. Some classes may also be available for downloading and live streaming, based on the settings applied by your professor. Additionally, you will be able to bookmark as well as add notes to each of your sessions.

Logging into your OL Content/Lectures

Online Distance Learning video content can be accessed through Canvas. For information regarding features available within the Panopto system during playback, such as note taking, bookmarks, using the viewer, and other functionality, visit UAH OIT Documentation and Training or download "Viewing Sessions" from Panopto Support.

What features are available through Panopto when viewing a Webcast (live streamed) event?

Panopto allows viewers to watch content on-demand (asynchronously) and also via Webcasting, which is also called live streaming. Webcasting events allow viewers to see and hear the presenter while the event is being recorded, along with seeing any content being presented (i.e., PowerPoint slides) as time-synched pictures alongside the presentation, just as though you were watching asynchronously. Webcasting events may be configured to allow viewers to also see and respond to live polls, submit questions via a Q & A tool, and view linked documents that are being shown live in class along with the rest of the class. Q & A functionality is typically managed by an on-site moderator during the event.

If you are interested in seeing your class live, contact your professor to request this option. (Please note that you may also view polls that have been completed, view linked documents, and submit questions when viewing videos on-demand/asynchronously, if these tools are enabled in your event).

Technical Specifications for Using Panopto

Visit the Panopto Viewing Requirements page for more information on system requirements.

Panopto Troubleshooting

If you are experiencing issues while trying to view content with Panopto, please view the Panopto online user manual or download the Panopto user manual. You may also download a PDF from Panopto Support on viewing your sessions (found here).



Canvas is the course management system used by the UAH Campus. Many of our OL faculty members may use this system to post syllabi, collect assignments, and distribute documents, among other uses. If you need assistance with use of this system with your OL classes, please contact the OIT Help Desk at 256.824.3333 or

UAH Online Learning Communication Tools

Email and UAH Google Apps

To log into the UAH campus-wide email, web calendar, and other tools, available through Google, see the OIT Google Apps page.

For additional assistance, review the Gmail help sheet on setting up your UAH Gmail account, which includes information on forwarding your new UAH Gmail account to another address.

Online Learning Library Assistance

OL students have full access to the UAH M. Louis Salmon Library.

Online Learning Textbook Purchases

Each OL student is responsible for obtaining all required textbooks for OL classes. All textbooks for OL courses (as well as traditional courses) offered at UAH may be ordered through the UAH Bookstore.

Contact your instructor for information pertaining to required textbooks, if you are unable to locate this information from the UAH Bookstore.

Online Learning Testing and Proctoring

Proctoring of on-site and online examinations are common among OL courses offered by UAH, in order to ensure the integrity of both the student completing the exam and also of the content presented in the examination itself. OL policy requires the OL student to identify someone in the student's local region that is willing to serve as a testing proctor.

Local students who are registered as OL students are expected to take examinations with the on-campus class, if they normally attend lectures with the live class. Students should gain instructor approval to deviate from this policy. Exams are proctored from the OL office for local students who do not attend classes held live. These proctored examinations should be scheduled through the OL Administrative Assistant 256.824.6976 or

Guidelines for local proctoring at UAH are as follows:

  • Daily proctoring on-site at UAH is offered M-F, by appointment, at 9:30 am and 1:30 pm. Proctoring of examinations ends by 5:00 p.m. each business day.
  • Students are responsible for scheduling exam dates with the OL Administration Office at 256.824.6976.
  • All examinations will begin on time, as indicated in one of the two time slots above, and as agreed up on the reservation made by the student.
  • Students who are as late as 15 minutes will be allowed to begin but will not be given extra time at the end of the exam.
  • Students who are later than 15 minutes will be asked to reschedule within the guidelines/deadlines set by the instructor.
  • The instructor guidelines for proctoring will be closely adhered to, and will follow all instructions provided to the OL Administrative Office on the Exam Control Form; i.e., student will be allowed to take only those materials specified on the control form into the room.
  • Students are not allowed to bring electronic personal belongings, including but not limited to cell phones, PDA's, and other devices, into the proctoring environment. All students will be asked to leave these devices in a secure environment prior to test administration.
  • Upon administration of the examination to students, once per day, completed examinations will be given to the administrative assistant of the academic department for which the faculty member teachers. These exams may then be picked up from this individual by the faculty member.

Remote (defined as outside of Madison Country AL in mailing and physical address) OL student exams must go through a designated, certified proctor. Students are responsible for identifying the appropriate proctor at their location and submitting the name and contact information to the OL Administrative Office as soon as this information is known, through use of the Proctor Consent Form. The UAH OL Administrative Office will then contact and certify the proctor. Please note that exams are sent directly to the proctors with instructions for administration, after the Proctor Certification Process is completed.

Online Learning Student Resources and FAQs

Are you considering enrolling in online education, but are unsure about some of the expectations, lifestyle considerations and changes, and other factors that may be important in this decision? The above, self-guided free online course module will walk you through these aspects and more.

Is Online Learning Right for You? -

7 Success Strategies for Online Learners -

4 Ways to Balance Family and School As a Online Learner -

OL Student Evaluations & Complaint Procedures

Please take a few moments to evaluate the OL course that you have completed through UAH by completing the OL Student Experiences Survey.

You should complete one survey per course, per term. Thank you for your feedback! We look forward to hearing your suggestions.

Note: The OL Student Experiences Survey is anonymous. If you would like to be contacted, please add your name and email address in the additional comments field of the survey form.

OL Student Complaint Procedures

Students who have a grievance regarding courses or programs being completed through Online Learning are encouraged to address such concerns first informally, as guided by the UAH Student Handbook. Informal procedures encourage students to seek resolutions by discussing their complaints informally with the relevant faculty or staff member who is most associated with the matter. A student who is uncertain about how to seek informal resolution of a concern is encouraged to seek advice from the Director of Online Learning for the College of Engineering. Formal complaints to the Director should be submitted in writing to Dr. Sherri Restauri, and should include all course identification information and specifics of the complaint. Students will receive a response within 3 business working days on these complaints.

OL Tuition

Online Learning students will receive full online, readily available access to all captured class lectures recorded during the semester in which the student is registered. Where approved by your professor, you are also allowed to join in on the live class, should you be available locally during the term.

OL students may also use the OL Administrative Office to arrange for proctored testing arrangements, where required by faculty members, either with a remote OL proctor (as approved by instructor) or a local OL proctor from our office. No extra charge is assessed for OL students requesting proctoring services through the OL Administrative Office at UAH.

For more information covering tuition, please refer to the Office of the Bursar.