Problem

Solution

Too little information-

            vital information missing

Include all information your users will need to accomplish the task.

Have a typical user test your instructions

Too much information-

            extra material confuses the user.

Only include information relevant to the task to be performed.

Information is difficult to understand

Write clearly and simply.

Use illustrations.

Consider decision tables.

Use step-by-step format.

Information difficult to find.

Use headings and overview summaries.

Information in the wrong place

            or in the wrong order

Use a vertical step-by-step format.

Use headings and visual cues.

Information types mixed together, e.g.,

          directions mixed with guidelines,

           restrictions, or  policies.   

Group similar information types to avoid user confusion.