Frequently Asked Questions
Question: How do I get a Charger Card?
Answer: You will have a Charger Card made during New Student Orientation, or you can come to University Center (room 147) with a copy of your current class schedule and picture ID during our regular office hours.
Question: If I want to change my meal plan, how do I make this change?
Answer: Whether their purchase is required or voluntary, students have the first two weeks of classes to make any changes to their dining options. To make the change, come by the University Center or send an email stating your name, A#, and plan choice to firstname.lastname@example.org.
Question: How do I add money to one of my Charger Card accounts throughout the semester?
Answer: You can make a minimum deposit of $10.00 in the Cashiers Office (UC 213) for Flex account and then take the receipt to the Charger Card Office. You can make a minimum deposit of $50.00 for dining dollars. You may pay with cash, check, money order, Visa, MasterCard, American Express or Discover Card. You must bring your receipt of payment to the Charger Card Office to receive a deposit in your card account.
Question: Can money be added to my Charger Card account over the phone with a credit card?
Answer: Yes. Call 256-824-6226, but expect a 24-hour delay in our placing the amount on your card.
Question: Can I mail payments for deposit to my Charger Card account?
Answer: Yes. The money will be added to your account within 24 hours of receiving it in the Cashiers Office. Checks should be made payable to UAHuntsville and should include your student ID number (A#) and type of deposit. Please mail to:
University Center 213
Huntsville, AL 35899-5050
Unless otherwise instructed, we will apply the deposit to your Flex account.
Question: Can anyone else use my Charger Card?
Answer: No, you should never lend your card to anyone.
Question: Can I use my Dining Dollars or Meal Plan in the bookstore?
Answer: No, the only accounts you can use are the Flex and Book Scholarship. All other accounts are funds committed to our on-campus food service provider.
Question: What should I do if I lose my Charger card?
Answer: Please notify the Charger Card office immediately by phone 256-824-2720 or in person in UC 147. We will freeze the card and its accounts and access privileges until a replacement card can be made. A $25.00 replacement fee will be charged to your student account. If after hours and for safety or security issues, contact the Office of Public Safety at 256-824-6596.
Question: What if my card does not work or gets damaged?
Answer: Take your card to the Charger Card Office for inspection. Sometimes the magnetic strip's encoding is erased or your card is not programmed correctly. Depending on the circumstances, a $25.00 fee may be charged if replacement is necessary. Please take care of your Charger Card's physical condition, keeping it away from abrasive materials, cell phones and other devices with a magnetic field.
Question: Can I get the current balance of my card account or a copy of my transactions?
Answer: Yes. Given proper identification, we can provide your card account information in the Charger Card Office, UC 147. A cashier at a point-of-sale terminal and the Value Transfer Stations (VTS-Flex deposit boxes) can also give account balances.
Question: Can I request exemption from the meal plan requirement for off-campus full-time students?
Answer: Yes, you can complete the waiver form available on-line or in the Charger Card office, UC 147. (Click here to print out form).
If your student status has changed to less than 12 hours, you no longer have the requirement. However, you are responsible for notifying the Charger Card office in writing within the two-week deadline or you will have to keep the plan for the semester.
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