Password Help

Campus IDs

All campus community members should have two IDs:

Your Banner ID is also referred to as your A#. It is an 8-digit number that begins with a capital A. The letter A is part of the ID. To access Banner (Self-Service), you must supply the full Banner ID (including the capital A) and your PIN (Personal Identification Number). If you do not know your PIN, feel free to contact the OIT Help Desk at 256-824-3333 or Charger Central at 256-824-7777. If you have established your security questions and answers, you can reset your own PIN; just enter your Banner ID (include capital A) and click the Forgot PIN? button.

Your Charger ID is the text listed to the left of the '@' sign in your email address. Typically the format of your Charger ID consists of your three initials followed by a 4 digit sequence number (e.g., 0001). Your Charger ID is used to access everything but Banner (ANGEL, ChargerNet, Cisco NAC, Google Apps, and Wireless). The OIT User Services Portal allows you to enter your Banner credentials and find your Charger ID or to reset your Charger password. Resetting your password here sets the new value as a random string (not the default password), and your change will not apply to your email account.

Password Reset Tools

Use the OIT User Services Portal to change your Charger ID and Google Apps passwords. Use Banner (Self Service) to change your Banner ID password.

Steps to reset Charger (ANGEL, ChargerNet, Cisco NAC, Google Apps, and Wireless) password:

  1. Visit the OIT User Services Portal.
  2. Enter your Banner ID (A#) and PIN in the bottom two boxes.
  3. Click on Reset my Charger password. * Note: Resetting your password here sets the new value as a random string (not the default password), and your change will not apply to your email account.
  4. Click OK when prompted.
  5. Your Charger ID and password will auto-fill in the top boxes.
  6. Click Log-in.
  7. Click the "Change my password(s)" button.
  8. Enter a new password (and repeat/confirm it).
  9. Click check boxes for both systems or just one to create different passwords for your Charger ID and Google.
  10. Click Change now.

Steps to reset Google Apps (email) password:

  1. Visit the OIT User Services Portal.
  2. In the top two boxes, enter your Charger ID and your password.
  3. Click Login.
  4. Click Google in the top menu.
  5. Click the Activation/Password reset tab.
  6. Click the Account Activation/Password Reset button.
  7. Your password will be set back to the same as your Charger ID password.

Steps to reset Banner password:

  1. Visit Banner.
  2. Click Enter Secure Area.
  3. Enter Banner ID (include capital A) and click Forgot PIN? button.
  4. Answer security questions to set a new PIN.