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Frequently Asked Questions
Campus Email System / ChargerMail FAQ
Residential Network (ResNet) FAQ
ANGEL and the Library System FAQ
Campus Wireless Network FAQ
Campus Calendar Server (Oracle / Netscape Calendar Server) FAQ
Banner FAQ
Campus Site License Program / Education Discount Software FAQ
Related Links
Campus Email System / ChargerMail FAQ
Q: I am a new student. How do I acquire a university email address?
A: Email accounts are automatically generated for new students. During registration the Technical Assistance Group runs a program that creates email accounts and initial passwords for all students registered for classes. If the system identifies a registered student who doesn't already have an account on the campus email system, an account is created for that student using the initial password for that account.
Accounts are typically generated a week before the term begins. To see if your account has been generated, log in to the Online Student Registration System at http://register.uah.edu using your A-number and your PIN. Click "Personal Information." Under this menu, select the "View Email Addresses" option. If your account has been created, you will see your full email address listed under "Official UAH Email address," e.g., doej@email.uah.edu.
If you do not see an address listed, your account has not yet been created. Because it can take a few days to create, we suggest you simply check periodically over the next few days to see if it has been created yet.
If you did not use the Online Student Registration System to register, go to Charger Central, located in the University Center. The staff there will help you access the system.
Q: How do I check my UAHuntsville email account?
A: Chargermail is located at http://chargermail.uah.edu. Your ChargerMail login is the name listed to the left of the @ sign in your email address. For example, if your official UAHuntsville email address is doej@email.uah.edu, your login name would be doej. Your password is your first and last initial, followed by the last six digits of your Banner-Alternate ID or your "A" number.
Click here for the ChargerMail login page.
When you sign in to ChargerMail for the first time, you will be asked a few questions in order to personalize your account. However, the only one you should really change is "Full Name." You should not change the "reply-to" address, or any other settings, unless you are absolutely sure you know what you are doing.
You can also access your UAHuntsville email account through ChargerNet.
Click here for more on accessing your email account through ChargerNet.
Q: Is it possible to change my ChargerMail password?
A: Yes. Log in to ChargerMail and select the "Options" link. Under this, select the "Change Password" link. You will need to supply your old password.
Q: What hours/days can I access my ChargerMail account?
A: ChargerMail can be accessed 24 hours a day, 7 days a week. Should the system have to go offline, a message will be displayed to alert users. Planned downtimes will be announced in advance so that users can be prepared.
Q: Whom should I call if I have a problem with my user account?
A: For help with your account, you must bring a photo ID to the TAG Help Desk located in Salmon Library between the hours of 8:00 a.m. and 6:00 p.m. Monday through Friday. Note: We cannot discuss your account without seeing a photo ID.
Q: Whom should I call if the Campus Email System is down?
A: Because the Campus Email System is so widely used, it is rarely down for long before the failure comes to our attention. A phone call is not necessary, as technicians are most likely already working to resolve the problem.
Q: I am currently using a POP or IMAP client (Microsoft Outlook, Eudora, or Netscape Messenger) to check my email. Will I have to switch to ChargerMail?
A: No. Though we hope you will use ChargerMail, you may use whatever email client you prefer.
Click here for more on using a POP or IMAP client to access your UAHuntsville email account.
Q: Can I send and receive attachments using the Campus Email System / ChargerMail?
A: Yes, you can send most attachments up to 10 MB in size through the Campus Email System. However, in order to protect users from viruses, our system prevents the sending or delivery of *.exe, *.vbs, and other program files. To send a program through the system, you must zip it first.
Q: Can I set up an autoresponder for my emails?
A: Yes. You can modify the script on the UAH Email Maintenance website to leave whatever autoresponse message you want.
Click here for the UAH Email Maintenance website.
Q: Can I set up a forwarding address for mail received through ChargerMail?
A: Yes. The UAH Email Maintenance website also allows you to set up a forwarding address for your UAHuntsville email account.
Click here for the UAH Email Maintenance website.
Residential Network (ResNet) FAQ
Click here for frequently asked questions about ResNet.
ANGEL and the Library System FAQ
Q: How do I access the ANGEL system/the library system?
A: The library system, ChargerNet, ResNet, the wireless network, and ANGEL are all systems that use a ChargerID authentication. Upon registration, an account with a user ID and password will be created for you. Due to security reasons, you will not receive any notification that your account has been created. Instead, you must look up your account in the campus online directory.
To look up your account:
- Go to http://www.uah.edu/cgi-bin/dirread.cgi.
- Select your campus affiliation--Faculty/Staff or Student.
- Enter your name, and click "send."
- Click on the hyperlink associated with your name and your directory information will be displayed.
One of the fields listed is labled "uid." This is your ChargerID. Your default password will be your first and last initial followed by the last six digits of your "A" number. You will use both to access ANGEL/the library.
Q: How will I know if my account works?
A: If you are registered for classes and the term has begun, you should be able to log in to ANGEL.
Q: What if my name does not appear in the directory?
A: Do not panic or call anyone right away if your name does not appear in the directory. This usually only means your account has not been created yet.
Before the beginning of each new semester, i.t. solutions runs a program that scans the list of students registered for classes. Every time the program finds a registered student who does not already have an account in the system the program creates a Charger ID account for the student. The process is completely automatic with no action required on the part of the student other than registering for classes.
New students who registered for classes during the Early Registration period are assigned a Charger ID account a week before the start of their first semester at UAHuntsville. Students who register for classes during the Late Registration period immediately preceeding the start of the semester can expect to wait up to 72 hours after registering before their Charger ID accounts are activated.
If your account has not shown up by one (1) week after the start of the semester, then you should contact the TAG Help Desk at tag uah.edu or (256) 824-3333.
Q: Whom should I call if I have a problem with my Charger ID account or password?
A: The TAG Help Desk, located in the Salmon Library, is the best place to go for assistance with Charger ID login problems. To safeguard your Charger ID account, you will need to show the staff member at the help desk a valid university or government-issued photo ID card to confirm your identity before he or she can assist you with any login issues.
If you have forgotten your Charger ID password, there is a way to reset it online using the P-Synch password synchronization and change utility. However, P-Synch is not the easiest system to use, so we recommend going to the TAG Help Desk if you need to have your Charger ID password reset.
Click here for more on the P-Synch Password Change Utility.
Q: Where do I go to log in to ANGEL?
A: You can log in to ANGEL via the ANGEL Learning website. You can also reach the website through the "Resources" drag down list on the UAHuntsville homepage.
Click here for the UAHuntsville ANGEL Learning website.
Campus Wireless Network FAQ
Q: How do I access the Campus Wireless Network with my laptop computer?
A: You will need to download a copy of the Wireless Quick Start Guide for your computer's operating system.
Click here for the Wireless Quick Start Guides.
Follow the instructions in the guide for configuring your computer and logging in to the wireless network. If you encounter any problems, contact TAG at taguah.edu or stop by the TAG Help Desk in the library.
Campus Calendar Server (Oracle / Netscape Calendar Server) FAQ
Q: How do I access my Oracle calendar information using Internet Explorer or Firefox?
A: For an explanation of how to access your Oracle calendar information using Internet Explorer or Firefox, visit this website (faculty and staff only).
Banner FAQ
Q: When I attempt to open Internet Native Banner using Vista, I receive an error message stating that the site cannot be opened. What do I do?
A: The problem lies with an older version of "jvm.dll" that Oracle installs when accessing Banner. The steps to fixing this problem are as follows:
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If your computer already has the Sun JAVA runtime installed on it, you may already have the latest release, as it typically installs an automatic update routine to keep the runtime current. Confirm this by attempting to download it from this website. Follow the installation directions on the Sun site. When the installation is complete, you will be prompted to verify your installation. If you have already installed the update, you will be taken straight to the verification screen.
- Disable your popup blockers and then go to Banner.
If Banner still crashes, follow these steps:
- Close all opened windows.
- In Vista, click on the Windows logo or open up the windows search utility.
- Click the “Advanced Search (^)” button in the upper right corner.
- In the location field, click “Local Hard Drive (c: ).”
- Below “Size (KB),” click the check box labeled “Include non-indexed, hidden, and system files (might be slow depending on the number of files on your computer).”
- In the “Name Field” type " jvm.dll ". When it is done searching you will see several jvm.dll files. Click “View,” then "Details" to see folder paths.
- Look for the path “C:\Program Files\Oracle\JInitiator 1.3.1.21\bin\hotspot” and “C:\Program Files\Java\jre1.6.0\bin\client ”.
- Right click on the path “C:\Program Files\Oracle\JInitiator 1.3.1.21\bin\hotspot” and then “Open file location” in the window that just opened. Rename the “jvm.dll” to "jvm.dll.bak".
- Now go back to the search window and right click on the path “C:\Program Files\Java\jre1.6.0\bin\client”. Then click “Open file location” in the window that just opened. Copy the “jvm.dll” and paste it into the other window containing the recently renamed "jvm.dll.bak" file.
- Close all the windows out and open Banner. It should now open and function properly.
If you are unsuccessful, or if you would prefer one of our techs do it, send us an email at taguah.edu.
Q: Whom do I contact if I have a problem with the Banner Finance module?
A: Access to the Banner Finance module is tightly controlled. All questions regarding Banner Finance should be emailed directly to the Budgets & Management Information Office at johnsonjuah.edu.
Q: Whom do I contact if I have a problem with the Banner Purchasing module?
A: Access to the Banner Purchasing module is tightly controlled. All questions regarding Banner Purchasing should be emailed directly to the Budgets & Management Information Office at johnsonjuah.edu.
Campus Site License Program and Education Discount Software FAQ
Q: Is it true that I can get a free copy of Microsoft Office through TAG?
A: No. The only software available for free to students through TAG is McAfee anti-virus software. Students can, however, purchase computer software at education discount prices through the University Bookstore.
Click here for more on obtaining McAfee anti-virus software through TAG.
Faculty and staff can order software licenses for use on university-owned computers through the Campus Site License Program, but the software licenses are paid for by the department of the faculty or staff member.
Click here for more on the Campus Site License Program.
Q: What software titles are available through the Campus Site License Program?
A: TAG has several Microsoft software titles available through both its MOLP (Microsoft Open License Program) and its Adobe site license program. Software titles such as MS Office, MS Windows, and Adobe Acrobat are available through these programs and may be purchased by university departments for use on faculty and staff computers. For more information on what is available visit the Campus Site License Program website and download the MOLP Order Form.
Click here for more on the Campus Site License Program.
Click here to download the current MOLP order form (PDF).
Please note that the UAHuntsville site license programs do not extend to the personal computer systems of faculty, staff, or students. However, specially priced educational software is available through the UAHuntsville Bookstore.
Related Links
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