Email General Information Page
Question: I am a new student. I understand that I have a university email
address, but need to know how to access it. Can you help?
Answer: Sure! Email accounts are automatically generated for
students as they begin their academic career at UAH. This article details the
steps needed to acquire your email user ID and initial password.
Here’s how the process works…
During registration Computer & Network Services runs a program that creates email accounts and initial
passwords for any students who are registered for classes. If the system identifies a
registered student who doesn't already have an account on the
Campus Email System an account is created for that student
using the initial password for that account.
When will I know when my account is ready for use?
In general, email accounts for newly registered students are generated a week before the term begins. You will not receive any formal notification when your account is generated. You can sign on to the Online Student
Registration System - also known as "Register.uah.edu" to see if your account has been created. Here are the
steps...
Register just as you would if you were going to register for classes or view
your class information.
Look for the category entitled "Personal Information".
Under this category you should see an option entitled "View Email Addresses".
If we have created your email account, your full email address will be listed
in the space labeled "Personal Email Address". Should be something like say... "doej@email.uah.edu".
PLEASE: don't panic or call anyone if you don’t see your account listed right
off. If your address is not listed it is an indication that your account has not
been created, just yet.
The account creation process is rather involved and does, in most cases, take
a couple of days to complete. This is not to say that the system or the process
itself is slow. The Campus Email System is cutting edge technology and the
process was carefully crafted, but occasionally, we have a glitches which delay
the account creation process. We suggest you simply sign on to "Register" from
time to time to see if your address is listed.
But I didn't use "Register" to register for classes, how will I know when my
account has been created? Check with Charger Central. These nice folks will help
you access Student Web to view your "Personal Email Address".
I have located my "Personal Email Address", now I'm ready to check my
email, what's next? First, you need to know your email login name and password.
Login Name:
Your "login" name on UAH ChargerMail is the name or text listed to the left of
the "@" sign in the "Personal Email Address" you saw earlier when you signed on
to Student Web.
For example, let’s say your name is John Doe. You have signed on to Student
Web and the Personal Email Address you saw listed was "doej@email.uah.edu".
Following this example, your login name would be "doej". Your login name MUST
be entered in all lower case.
Password:
Your initial password for your Campus Email System / UAH
ChargerMail account
is one of the following:
Your first and last initial followed by
the last six digits of your Banner Alternate-ID or "A Number";
From here the process is very straightforward.
You should find the
UAH ChargerMail
system to be very similar
to HotMail, YAHOO or any of the other web-based email services . Be sure to
consult the "HELP" link listed on the UAH ChargerMail login screen whenever you have
any questions.
The website address for the ChargerMail server is...
http://ChargerMail.uah.edu
The first time you sign on to UAH ChargerMail the system will ask you a couple of
questions to help personalize your account.
The only one you really need to change is your "Full Name". When in doubt how
to answer a question, accept the default entries. You should NEVER change the
reply to address or any other settings unless you are absolutely sure you know
what you are doing.
Frequently Asked Questions:
Is it possible for my to change my Campus Email System password using UAH's
ChargerMail? Sure. Sign on to UAH ChargerMail. Now, select the link labeled
"Options" at the top of the page. Click on the link labeled "Change Password" and type the information requested.
When (what hours/days) may I access my Campus Email System account through
UAH ChargerMail? UAH’s ChargerMail system will be accessible 24/7 unless special
circumstances require us to take it off line. In the event we do have to take
UAH ChargerMail or the Campus Email System offline, we will display a message to
that effect. Whenever possible, we will announce downtimes in advance so you can
plan accordingly. Look for these type messages on the UAH ChargerMail login screen.
Whom should I call if I have a problem with my
user account? Computer & Network Services provides a help desk for
assistance. We take account security really seriously, so you will need to
drop by our Help Desk office for assistance with your password. The
CNS Help Desk is located in the Salmon Libraries.
Consultants are available Monday-Friday between the hours of 8am to 6pm CST.
Be sure to bring your photo-ID with you when you come by, as we will not be
able to discuss your account without positive identification.
Whom should I call if the UAH ChargerMail System is not accessible? UAH ChargerMail
is one of our more popular servers, so it shouldn't be necessary to call our
help desk if it appears to have gone down. By the time you notice it, it is very
likely our help desk has received a flood of calls so someone should be working
to correct the problem.
Can I access the UAH ChargerMail system from home? Sure. This is one of the
really neat features of UAH ChargerMail. A rule of thumb is, if you can connect to
the UAH Home Page (http://www.uah.edu) you should be able to access UAH's
ChargerMail without any problems.
What is the purpose of UAH's ChargerMail? ChargerMail is basically a web based IMAP
client which allows you to connect to your Campus Email System (email.uah.edu)
user account.
I am currently using a POP or IMAP client (Eudora, Outlook or Netscape
Messenger) to check my email. Will I have to abandon my POP client given UAH has
the ChargerMail system? No. If you are currently using Outlook, Outlook Express,
Eudora, Netscape Messenger or one of the other popular POP/IMAP email clients
you may still use them. As was mentioned earlier, UAH ChargerMail is basically a user friendly interface to help you access
your Campus Email System user account from a web browser. We hope you try
ChargerMail, but use whatever works best for you.
Can I send attachments or receive attachments I have received using UAH
ChargerMail?
Yes, but you do need to note that our email system prevents sending or delivery of
*.exe, *.vbs and some other program files. This is done to protect users of the
Campus Email System from sending/receiving viruses. If you do need to send a
program file through our email system, regardless of the email client you use, you will need to ZIP the file first.
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