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Did you know… that as a UAH student you are automatically assigned an email account on the Campus Email System at the beginning of every term? Here’s how the process works… During registration Computer & Network Services (the department who manages the Campus Email System) runs a program that creates email accounts and initial passwords for any students who are registered for classes. If the system spots a registered student, and that student doesn't already have an account on the Campus Email System, the system will create an email account for that student and generate an initial password for that account. When will I know when my account is ready for use? Generally speaking, your account should be ready for your use two days after you register for classes. We will not send you any formal notification when we have created your account. You can, however, sign on to the Online Student Registration System - also known as "Student Web" (you used Student Web to register for classes.) to see if your account has been created. Here are the steps... Sign on to Student Web just as you would if you were going to register for classes or view your class information. The first screen you'll see once you are signed on is called the "Student Services" menu. Look for the category entitled "Personal Information". Under this category you should see an option entitled "View Email Addresses". If we have created your email account, your full email address will be listed in the space labeled "Personal Email Address". Should be something like say... "doej@email.uah.edu". PLEASE: don't panic or call anyone if you don’t see your account listed right off. If your address is not listed it is an indication that your account has not been created, just yet. The account creation process is rather involved and does, in most cases, take a couple of days to complete. This is not to say that the system or the process itself is slow. The Campus Email System is cutting edge technology and the process was carefully crafted, but occasionally, we have a glitches which delay the account creation process. We suggest you simply sign on to Student Web from time to time to see if your address is listed. But I didn't use Student Web to register for classes, how will I know when my account has been created? Check with Charger Central. These nice folks will help you access Student Web to view your "Personal Email Address". Tip: Student Web is an incredible time saver for most students, so we highly recommend you use it. Check with your academic advisor or the Charger Central staff for more information. Okay, I have located my "Personal Email Address", now I'm ready to check my email, what's next? First, you need to know what your email login name is. Login Name: Your "login" name on UAH WebMail is the name or text listed to the left of the "@" sign in the "Personal Email Address" you saw earlier when you signed on to Student Web. For example, let’s say your name is John Doe. You have signed on to Student Web and the Personal Email Address you saw listed was "doej@email.uah.edu". Following this example, your login name would be "doej". UAH Webmail will not accept login names with any upper case characters/letters. Your login name MUST be entered in all lower case. Password: Your initial password for your Campus Email System / UAH WebMail account (unless you already have an exisiting Campus Email System Account) is the first letter of your first name, the first letter of your last name and the last four digits of your Social Security Number. Please note that the letters in your password must be entered in lower case. From here the process is very straightforward. You should find the UAH WebMail (webmail.uah.edu) system to be very similar to HotMail, YAHOO or one of the other web-based email services . Be sure to consult the "HELP" link listed on the UAH WebMail login screen whenever you have any questions. We will be continually updating this page. The first time you sign on to UAH WebMail the system will ask you a couple of questions to help personalize your account. The only one you really need to change is your "Full Name". When in doubt how to answer a question, accept the default entries. You should NEVER change the reply to address or any other settings unless you are absolutely sure you know what you are doing. Frequently Asked Questions: Can I change my Campus Email System password using UAH's WebMail (webmail.uah.edu)? Sure. Sign on to UAH WebMail. Now, select the button labeled "Options". Click on the button labeled "Change POP Password". Just "read" and "follow" the instructions listed on the screen. I have Microsoft Outlook, Netscape Messenger or one of the other popular POP email packages installed on my computer. Can I access my Campus Email System account using them? Sure, but the explanation of how to configure your POP client is beyond the scope of this document. Click here to download a Microsoft Word version of the document that will tell you how to configure Microsoft Outlook for use with the Campus Email System. Don't have Microsoft Word? No problem. Click here to download the Adobe Acrobat Reader compatible version of the document. When (what hours/days) may I access my Campus Email System account through UAH WebMail? UAH’s WebMail system will be accessible 24/7 unless special circumstances require us to take it off line. In the event we do have to take UAH WebMail or the Campus Email System offline, we will display a message to that effect. Whenever possible, we will announce downtimes in advance so you can plan accordingly. Look for these type messages on the UAH WebMail login screen. Whom should I call if I have a problem with my Campus Email System / UAH WebMail user account? Computer & Network Services provides a help desk for assistance. They can be reached at 824-2639 Monday-Friday during normal university business hours. 8:15am-12:00pm and 12:45pm-5:00pm CST. If you have a question (and can send email) they can be reached at the following address… helpdesk@email.uah.edu. They are located in room M-30 of the Von Braun Research Hall. Whom should I call if the UAH WebMail System is not accessible? UAH WebMail is one of our more popular servers, so it shouldn't be necessary to call our help desk if it appears to have gone down. By the time you notice it, it is very likely our help desk has received a flood of calls so someone should be working to correct the problem. Can I access the UAH WebMail system from home? Sure. This is one of the really neat features of UAH WebMail. A rule of thumb is, if you can connect to the UAH Home Page (http://www.uah.edu) you should be able to access UAH's WebMail without any problems. What is the purpose of UAH's WebMail? WebMail is, basically, a web based POP client which allows you to connect to your Campus Email System (email.uah.edu) user account. Since WebMail is a web client, you shouldn't expect it to have all the bells and whistles as commercial POP clients such as Outlook or Eudora. I am currently using a POP client (Eudora, Outlook or Netscape Messenger) to check my email. Will I have to abandon my POP client with UAH's WebMail coming online? No. If you are currently using Outlook, Outlook Express, Eudora, Netscape Messenger or one of the other popular POP email clients you may still use them. As was mentioned earlier, UAH WebMail (a.k.a webmail.uah.edu) is, basically, a user friendly interface to help you access your Campus Email System user account from a web browser. We hope you try WebMail, but use whatever works best for you. Can I send attachments or receive attachments I have received using UAH WebMail? Yes. You can attach up to three files to any new email message you send. When you create a "New" message, if you scroll down the screen you'll three boxes labeled "Attach 1:", "Attach 2:" and "Attach 3:". Simply, pick one of the three boxes and browse your hard disk until you arrive at the file you would like to attach. Again, you can send up to three attachments with any one email message. One thing about attachments. Our email system prevents sending or delivery of *.exe, *.vbs and some other program files. This is done to protect users of the Campus Email System from sending/receiving virus bombs. If you do need to send a program file through our email system, and this applies to WebMail users as well as POP client users, you will need to ZIP the file first. There are a number of ZIP compression tools out there and the following link should help you locate one for your system. Click here to see a listing of ZIP utilities. |
