Computer & Network Services (CNS)
Help Desk
helpdesk@uah.edu

Top Questions Received by the Help Desk

Question:  Every time I attempt to open Internet Native Banner (INB) from my Vista based PC, I get an error message stating that the site cannot be opened and Internet Explorer will restart itself.  When I was running Windows XP Pro with IE7, I had no problem. Now that I am running Vista, I have had no success. Can someone help me out?  more

Does the Help Desk have a document available to help me configure my laptop for use with the Campus Wireless Network?  Sure. We have documentation available here for Apple OS X, Windows XP and Windows Vista computers.  Documentation for Apple OS X should be available soon.

I am a new student. I understand that I have an official email address, but need to know how to access it.  Can you help?  more

I am a new student here at UAH. According to my instructor, they have class materials that are located on the campus "Classweb" or "WebCT" server. What is my Classweb login and PIN? more

I am a new student here at UAH. I will be using the UAH Library and other campus network and computer services which require my LDAP user-name and password.  Can you show me what my LDAP login and PIN is? more

I seem to have forgotten my UAH email, ClassWeb or LDAP password/PIN.  What do I need to do to have it reset?

Your initial password for your LDAP account (unless you already have an exisiting LDAP Account) is the first letter of your first name, the first letter of your last name and the last four digits of your Social Security Number. Please note that the letters in your password must be entered in lower case. If this still doesn't work for you drop by our Help Desk office, located in LIB 126 for assistance.  Be sure to bring your UAH photo-ID with you when you come.

I will be out of town for a few days. Can I configure my email account to send a message letting my email senders know I will be out?

This one is easy thanks to one of our Systems Guru's. Visit the following web address for more information on the popular "vacation" message operation.  http://www.uah.edu/cgi-bin/chgfwd.cgi

How do I set a forwarding address for my UAH Campus Email System user account?

One of our Systems Guru's put together a neat little script for this very purpose. Visit the following link for more information and to setup a forwarding address... http://www.uah.edu/cgi-bin/chgfwd.cgi

Is is possible for me to access my Oracle calendar information via a web browser such as Microsoft's Internet Explorer or Mozilla FireFox?

Sure, this article details the all the steps needed to access your Oracle Calendar account (Faculty and Staff Only) via your web browser.  Yes, go to the following web site: http://calendar.uah.edu/fcgi-bin/swc/lexacal.fcgi