Purpose of this document: This document is intended as a guide to introduce you to some of the more popular features of Banner Self-Service for Students and help you locate some of the information you’ll need in your academic career at UAH. Of course we can’t promise to make you an expert in this two page document, but we will introduce you to a few helpful features available to Student Self-Service users.

Accessing the Self-Service web site:

• Banner Self-Service is totally web based. No special software is required other than a typical web browser and an Internet connection.  
• Popular browsers such as Apple’s Safari, Microsoft’s IE, Mozilla and FireFox all are known to work well with Self-Service.
• Connecting to Student Self-Service is a snap, simply point your web browser to the host computer for self-service, which is… http://register.uah.edu.

Signing On to Student Self-Service: To sign on, click on the option entitled "Enter Banner Self-Service for … "whatever the current term is." and click on the option entitled "Enter Secure Area".

Your Student Self-Service Account: Access to Student Self-Service is granted via an user-id we call an "Alternate ID" number or "A" number and a personal identifier number (PIN). Each student attending UAH is assigned an "A" number and PIN. Don’t worry, we’ll be discussing how to acquire these in the following section.

Student Self-Service User-ID and PIN: As we noted in the last section, your User-ID and PIN are your key for accessing your Self-Service for Students account.

New Students:

Initial User-ID and PIN. Since it is quite difficult to distribute accounts to everyone and at the same time insure they are not tampered with as they are in transit to you, we have made special provisions for you to use your full Social Security Number (SSN) as your User-ID and your birth date in the form of MMDDYY (something like 071184) for your initial PIN.

When you successfully sign on you will receive a message telling you that your PIN has expired. Don’t worry, as this is Self-Service’s way of prompting you to enter a new PIN. Simply enter your new PIN as prompted, but keep in mind that it should be all numbers and should be six (6) numbers in length.

Security Question: The first time you sign on to Student Self-Service you’ll also be prompted to provide a "Security Question" and "Answer". The point of this question being to assist you should you misplace or forget your PIN. The process is straight forward. You will be prompted to enter a question. Your question can be anything from "What is the name of your father’s uncle, second removed" to "What is the town in which you were born"? When you have entered your question you will be asked to provide an answer to your question. Your answer is case sensitive, so keep this in mind as you enter your response.

TIP: When you begin using your "A" number as your user-ID for your sign on it is important to note that your Banner Self-Service user-id is case sensitive. The "A" listed in your user-id must be entered in UPPER case.

Returning Students: If you attended UAH last year (or last term) use the same user-id and PIN you did before.

ALL STUDENTS - VERY IMPORTANT

TIP: When you begin using your "A" number as your user-ID for your sign on it is important to note that your Banner Self-Service user-id is case sensitive. The "A" listed in your user-id must be entered in UPPER case.

Your Official UAH Email Address: 

Each term, the UAH Computer and Network Services Department (CNS) prepares official UAH email accounts for all students registered to attend classes at UAH. When your account has been created it will be listed under the "View Email Addresses" link under the "Personal Information" menu of Student Self-Service. If you don’t see your account listed, don’t panic. Depending on when you actually register for classes, you may see a day or two delay in the creation of your account. It is important to note that your account will not be created until you have registered for classes. Once you have registered, simply sign on to Student Self-Service from time to time to see if you see your account listed. If your account is listed, it is ready for your use.

UAH Email Account Login: Your UAH email account login is the text listed to the left of the "@" sign in your email address. Your account is case sensitive so be sure to enter it is "lower case" if you wish to configure your email client to read your UAH campus email account.

UAH Email Account Password: Of course you’ll need a password to access your new email account once it has been created.

New Students: To make things a little easier for you, we create a somewhat generic password. Your UAH email password is… the first letter of your first name, the first letter of your last name and the last four (4) digits of your Social Security Number (SSN).

Returning Students should note: If you had an UAH email account last year (or last term) unless you asked CNS to disable it, it should still be active. The password you used before should still be active as well.

Accessing your UAH Email Account via the UAH WebMail Server: Would you like to be able to access your UAH Email account via a web based user interface like you do with Student Self-Service? Good news! UAH Computer and Network Services operates a server called UAH WebMail, which sports a user friendly interface and best of all can be accessed through your web browser. The web site address for the UAH WebMail server is…

When you arrive at the site, you will be asked for your UAH Email Account Login and Password. These were discussed earlier in this document. The UAH WebMail server is available 24/7 and can be accessed from off campus as well as on campus. Although the UAH WebMail interface is quite intuitive, online help is available from the Help feature of the site.

Q: How will I access my class information from within the new Banner system?

A: You will access class related information via Banner Self-Service. Self-service is totally web based, as is the case with the rest of the Banner system, making it available from just about any of the current web browsers. Microsoft’s IE, FireFox, Apple’s Safari, etc. should work well.

Q: Will I be able to access Banner Self-Service from home or while I am away?

A: Sure, this is one of the really nice things about the new system. You’ll be able to access your class information from home, your office or just about anywhere you have a web browser and a connection to the Internet.

Q: Is the new system secure?

A: Sure. We take security of data very seriously simply because we have to. We use the same secure web page technologies used by the financial institutions and other secure web sites. This will assure you that your data link to the new system is secure. You must, however, help us by maintaining the security of your Login and PIN.

Q: I changed my initial PIN for my Student Self-Service account, but cannot remember what I changed it to, what should I do.

A: First off, we would recommend that you try to let the system help you. If you will recall, you were asked to provide a Security Question and response when you initially signed on to your Banner Self-Service account. When you arrive at the Self-Service login click on the button labeled Forgot PIN. The system will respond by asking you your security question. If you respond correctly (your answer is case sensitive) you will be prompted to enter a new PIN then you will be allowed to sign on as normal. If for some reason you cannot recall the correct answer to your Security Question, you’ll need to contact Charger Central for assistance. We take account security seriously, so you’ll be asked to come by Charger Central to confirm your identity before they’ll reset your PIN.

Q: I attempted to sign on to the UAH Email WebMail Server. I entered my user login and password, but they don’t appear to be correct. What should I do?

A: The first thing to check is the "Caps Lock" key on your keyboard. Remember that your UAH Email Account login and password are case sensitive and should be entered in lower case.

Also, your UAH Email Account login is the text listed to the left of the "@" sign in your UAH Email address. Your login IS NOT your full email address.

Q: My email address is not listed off the "View Email Addresses" link located under the "Personal Information" menu. What should I do?

A: First, you should note that your email address will not be created until you have registered for a class at UAH even though you may have been admitted to the University. To fix this problem, simply enroll for a class. If you still don’t have any luck, contact our CNS Help Desk located in VBRH room M-30. They are open Mon-Fri 8:15am-12:00pm and from 1:00pm-5:00pm.

Q: Can I forward my UAH Email Account to another email account?

A: Yes, but you do so at your own risk. The UAH Help Desk web site http://helpdesk.uah.edu provides some information to help you forward your UAH Email Account to another email address. Again, it should be stressed that you do so at your own risk.

Student Self-Service for Students Support Team

Banner Self-Service for Students is a feature rich application and from time-to-time you might have a question you need to bounce off one of our experts. To better serve you, we have put together a team of experts to help address your questions. Your point of contact for questions is Charger Central, which already provides one stop shopping for Student Self-Service related information. They can be reached by telephone (Monday-Friday 8:15am-5:00pm CST) at 824-7777 and their office is located in the University Center Building room 118.

Support for Official UAH Email Addresses: Support for official UAH Email Addresses is done through the CNS Help Desk. Online support, contact information and hours operation is available on the CNS Help Desk Web Site. http://helpdesk.uah.edu

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