Frequently Asked Questions / Online Documentation:
For your convenience we have divided the Frequently Asked Questions / Online Documentation section into categories. The categories are listed below:
Campus Email System / UAH ChargerMail:
Do you have any information detailing the Campus Email System (email.uah.edu) and it's popular UAH ChargerMail interface? Sure. We have the most asked questions listed below in the section entitled "Campus EMail System and ChargerMail Questions". Click here and I'll carry you to that section
Banner Finance:
Do you have any information detailing Banner Finance? Access to the Banner Finance module, as you can imagine, is tightly controlled. Access to this system is handled through the Budgets & Management Information Office. Contact them directly by email for more information.
Banner Purchasing:
Do you have any information detailing Banner Purchasing? Access to the Banner Finance module, as you can imagine, is tightly controlled. Access to this system is handled through the Budgets & Management Information Office. Contact them directly by email for more information.
Software Site Licenses and Academically priced software:
Computer & Network Services has a number of Microsoft software titles available through it's MOLP (Microsoft Open License Program) and Adobe site license program. Software titles such as Microsoft Office, Microsoft Windows and Adobe Acrobat are available through these programs and may be purchased by university departments for use on their faculty and staff computers. Click here for more information and a copy of the MOLP software request form.
PLEASE NOTE: Unfortunately, the UAH site license programs do not extend to faculty/staff personally owned computer systems or computer systems owned by students. Special educationally priced software is, however, available for personally owned systems through the UAH Bookstore. Click here and I'll carry you to the UAH Bookstore web site for contact information and hours of operation.
ResNET / Information for Student who will be living in Campus Housing:
Do you have any information on the Central Campus Residence Hall and Southeast Housing network? I would like to know how to get connected and what type computer and network card I'll need to purchase for my dorm connection. Sure. This Summer we developed a web site to help you answer these questions and others. We refer to the new site as ResNET (short for Residential Network) a phrase which is catching on in higher education. This site is in its infancy so please bear with us. We will be adding to the site as we go. Click here and I'll open up a new window in your web browser. You can return to this page if you close the ResNET window. Click here and I'll carry you to ResNET Home Page
Campus Email System and WebMail Questions:
| Question: |
Answer: |
|
| How does the account creation process work for student email accounts on the Campus Email System (email.uah.edu)? | Shortly
after classes begin for any given academic term (either the first or second day of classes),
Computer & Network Services will run a program that will create email accounts
and passwords for all students who are registered for Fall term classes.
It should be noted that this process will not affect returning students who already have accounts on the Campus Email System (a.k.a. email.uah.edu). Returning students who already have login names and passwords on the Campus Email System should continue using their existing email.uah.edu login names and passwords to access their Campus Email System accounts. You do, however, have the option to access your mail messages through UAH's ChargerMail web interface available at http://chargermail.uah.edu |
|
| I'm a new UAH student, when will I know when my account is ready for use? |
Since there are so many students with such varied
schedules, it’s virtually impossible to get all of you together at one time.
Sending out printed notices would be a nightmare to coordinate and would take
longer than anyone would like. We have found a simple solution for
everyone, which will, in a subtle way, inform you once your account has been
created.
Simply, sign on to the Banner Self-Service (you used Student Web to register for classes.) Select "Personal Information" Select "View Email Addresses" When we have created your email account, your full email address will be listed in the space labeled "Personal Email Address". Should be something like say... "doej@email.uah.edu". Don't panic or call anyone if you don’t see your account listed right off. If your address is not listed it is an indication that your account has not been created. The account creation process is very involved and may take a couple of days to complete. This is not to say that the system is slow. It may take a day or two for your account to be created, especially since this is the busiest term of the year. We recommend that you, simply, check Student Web from time to time to see if your address is listed. |
|
| How do I find out what my email address is if I didn't use Student Web to register for classes? | In your case, you will need to check with Charger Central. They will help you access Student Web to view your "Official Email Address". Student Web is an incredible time saver for most students, so we highly recommend you use it. Check with your advisor for more details. | |
| I've heard that UAH offers a web interface for people who have accounts on the Campus Email System. What is the purpose of ChargerMail? | ChargerMail is, basically, a web browser interface that will allow you to connect to your Campus Email System (email.uah.edu) user account. With ChargerMail, you can send new or read received messages using just about any Internet connected PC with a web browser. (Netscape or Internet Explorer will work just fine) In other words, if you can browse the web (obviously you can if you reached this web page, you should be able to access your Campus Email System account with UAH's ChargerMail. | |
| Okay, I have located my "Personal Email Address", now I'm ready to check my email, what's next? |
Determining your "Login":
Your "login" name
on UAH ChargerMail is the name or text listed to the left of the "@" sign
in the "Personal Email Address" you saw earlier when you signed on to
Banner Self-Service. For example, let’s say your name is John Doe. You have signed on to Banner Self-Service and the Official Email Address you saw listed was "doej@email.uah.edu". Following this example, your login name would be "doej". UAH Webmail will not accept login names with any upper case characters/letters. Your login name MUST be entered in all lower case. Determining your "Password": Your initial password for your ChargerMail account (unless you already have an existing Campus Email System Account) is the first letter of your first name, the first letter of your last name and the last six digits of your Student-ID or "A" number. Please note that the letters in your password must be entered in lower case. From here the process is very straightforward. You should find the UAH ChargerMail (chargermail.uah.edu) system to be very similar to HotMail, YAHOO or one of the other web-based email services . Be sure to consult the "HELP" link listed on the UAH ChargerMail login screen whenever you have any questions. |
|
| Can I change my Campus Email System password using UAH's ChargerMail (chargermail.uah.edu)? |
Sure.
Sign on to UAH ChargerMail. Select the button labeled "Options". Click on the button labeled "Change Password". Just "read" and "follow" the instructions listed on the screen. |
|
| When (what hours/days) may I access my Campus Email System account through UAH ChargerMail? | UAH’s ChargerMail system will be accessible 24/7 unless special circumstances require us to take it off line. In the event we do have to take UAH ChargerMail or the Campus Email System offline (the Campus Email System is the system which hosts ChargerMail and other email related services), we will display a message to that effect. | |
| Whom should I call if I have a problem with my Campus Email System / UAH ChargerMail user account? | Computer & Network Services provides a help desk for assistance. They can be reached at 824.2639 Monday-Friday during normal university business hours. 8:15am-12:00pm and 1:00pm-5:00pm CST. If you have a question (and can send email) they can be reached at the following address… helpdesk@email.uah.edu. They are located at the Reference Desk of the Salmon Library. | |
| Whom should I call if the UAH ChargerMail or Campus Email System is not accessible? | We expect the UAH ChargerMail system to be very popular. For this reason, we ask that you do not call our help desk if you suspect the server may be down. If it does go on the blink, by the time you notice it, it is very likely someone will already be working to correct the problem. | |
| Can I access the UAH ChargerMail system from home? | Sure. This is one of the really neat features of UAH ChargerMail. A rule of thumb is, if you can connect to the UAH Home Page (http://www.uah.edu) you should be able to access UAH's WebMail. | |
| I am currently using a POP client (Eudora, Outlook or Netscape Messenger) to check my email. Will I have to abandon my POP client? | No. If you are currently using Outlook, Outlook Express, Eudora, Netscape Messenger or one of the other popular POP email clients you may still use them. As was mentioned earlier, UAH WebMail (a.k.a chargermail.uah.edu) is, basically, a user friendly interface to help you access your Campus Email System user account from a web browser. We hope you try ChargerMail, but use whatever works best for you. | |
| Can I send attachments or receive attachments I have received using UAH ChargerMail? | Yes. The screens are pretty self-explanatory, so I won't go into a "how-to" discussion here. | |
| What is my "login" on UAH ChargerMail? | Your login is the text preceding the "@" sign in your Campus Email System address. For the purposes of illustration let's assume your email address is "izzyj@email.uah.edu". In this case, your Campus Email System login would be "izzyj", which should be entered in lower case. | |
| What is my "Password" on chargermail.uah.edu? | If you currently have an account on the Campus Email System (email.uah.edu), simply use your existing password to access chargermail.uah.edu. If you are using Outlook or some other email client to check your Campus Email System email, the email client probably is configured to remember your password without you having to re-enter it each time you start. If you cannot remember your password, you will not be able to use UAH ChargerMail until you have your Campus Email System password reset by our Help Desk (824.2639). This can turn out to be a real mess, so we encourage you to continue to use your current email client if at all possible. | |
| Do faculty and staff employees need to request an account on the Campus Email System / ChargerMail or are they automatically generated like the students accounts? |
Faculty and staff employees should continue to use the "Internet/Email Account" request form as before. Automatic generation of accounts is limited to student accounts only. Faculty and staff employees seeking an account on the Campus Email System (email.uah.edu) should request it via the Campus Email System Account request form. Forms are available, in person, from the Computer & Network Services Help Desk and may also be downloaded directly from this web site. If your web browser is equipped with the Microsoft Excel or the Adobe Acrobat reader, you can download the current request form to your computer at this time. Simply select from either of the hyperlinks listed below...
Download
the Adobe PDF version of the request form. Once you have downloaded the form, simply print it on your computer's printer. Complete the "Email / Internet Account" request form. Complete the "Email / Internet Account" request form and return it to the UAH Computer & Network Services Help Desk. They are located in the Salmon Library at the Reference Desk.
Notification of account activation: Due to the numbers of requests we receive, we won't be able to process your request and establish your account on the spot. We will process your request (normally one or two days after we receive your Campus Email Account request form) then send you a letter confirming activation of your account. The letter will list your login name, your email address and initial password along with a document set to help you get started. You should receive your confirmation letter and document set around a week after you submit your request. If after 10 days you have not received your notification letter, contact our Computer & Network Services Help Desk at 824.2639. They will check on the status of your request. |
|
| How do I configure the Microsoft Outlook email client so I can send and receive email using my account on the Campus Email System? | Please refer to
the following documents for instructions.
faqemail06.doc
(Microsoft Word) |
|
|
More to come... |